Report: #990662

Complaint Review: Diet Doc

  • Submitted: Thu, January 03, 2013
  • Updated: Thu, January 03, 2013
  • Reported By: Lisa — Carlbad California United States of America
  • Diet Doc
    Unknown - no address on website
    United States of America

Diet Doc , HCG diet - Diet Doc , Internet

Show customers why they should trust your business over your competitors...

I first became a customer in November 2012.  I spoke to a physician and ordered 7-Keto DHEA and did not see any results, in fact I gained 2 pounds.

On December 21, 2012 I called and spoke with Patrick to order a two week supply of HCG for $150.00.  I was leaving for vacation in two weeks and wanted to drop a couple pounds.  He set up a complimentary consultation with a doctor, but said that this appointment would not stop my package from being shipped on December 21, 2012.  Never did he tell me that all purchases are non-refundable and I was never emailed a receipt for my purchase.  The doctor called me 10 minutes before our scheduled "complimentary" call and I missed his call because I was in a meeting at work. 

On December 26, 2012 I received an email from UPS that my package was shipped. [continued below]....
.....  The next day, I received an email from UPS that Diet Doc canceled my shipment.  At this time on December 27, 2012 I called and emailed the doctor appointment scheduler, Michelle Clisby, and said that I was no longer interested in doing the HCG diet, that my shipment was canceled, and the product was never received.  I requested a refund of the $150.00.

I never heard back from anyone.  I called again on December 31, 2012 and the woman in Accounts told me that I could not get a refund unless the doctor determined I was not eligible for the HCG diet.  I said I NO LONGER wanted to take the prescription diet HCG product and to please issue a refund.  She said she would have a manager call me back that day.

I never heard back from anyone.  On January 2, 2013 a nurse called me and left a message, saying she wanted to review my medical history so that she could ship me the product.  These people DON'T LISTEN.  I missed her call but called Diet Doc today, January 3, 2013 and spoke with Matt.  I explained I should not be FORCED to take medication I not longer want and to please issue my refund.  Matt said he would relay the message to a manager.

The fact that they do not list their physical address on their website is a red flag.  They refuse to communicate by email (they do not want paper trails) and they never send you a receipt for your files.  BEWARE!
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This report was posted on Ripoff Report on 01/03/2013 12:07 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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