• Report: #990662
Complaint Review:

Diet Doc

  • Submitted: Thu, January 03, 2013
  • Updated: Thu, January 03, 2013

  • Reported By: Lisa — Carlbad California United States of America
Diet Doc
Unknown - no address on website Internet United States of America

Diet Doc ,hcgtreatments.com/ HCG diet - Diet Doc , Internet

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I first became a customer in November 2012.  I spoke to a physician and ordered 7-Keto DHEA and did not see any results, in fact I gained 2 pounds.

On December 21, 2012 I called and spoke with Patrick to order a two week supply of HCG for $150.00.  I was leaving for vacation in two weeks and wanted to drop a couple pounds.  He set up a complimentary consultation with a doctor, but said that this appointment would not stop my package from being shipped on December 21, 2012.  Never did he tell me that all purchases are non-refundable and I was never emailed a receipt for my purchase.  The doctor called me 10 minutes before our scheduled "complimentary" call and I missed his call because I was in a meeting at work. 

On December 26, 2012 I received an email from UPS that my package was shipped. [continued below]....
.....  The next day, I received an email from UPS that Diet Doc canceled my shipment.  At this time on December 27, 2012 I called and emailed the doctor appointment scheduler, Michelle Clisby, and said that I was no longer interested in doing the HCG diet, that my shipment was canceled, and the product was never received.  I requested a refund of the $150.00.

I never heard back from anyone.  I called again on December 31, 2012 and the woman in Accounts told me that I could not get a refund unless the doctor determined I was not eligible for the HCG diet.  I said I NO LONGER wanted to take the prescription diet HCG product and to please issue a refund.  She said she would have a manager call me back that day.

I never heard back from anyone.  On January 2, 2013 a nurse called me and left a message, saying she wanted to review my medical history so that she could ship me the product.  These people DON'T LISTEN.  I missed her call but called Diet Doc today, January 3, 2013 and spoke with Matt.  I explained I should not be FORCED to take medication I not longer want and to please issue my refund.  Matt said he would relay the message to a manager.

The fact that they do not list their physical address on their website is a red flag.  They refuse to communicate by email (they do not want paper trails) and they never send you a receipt for your files.  BEWARE!

This report was posted on Ripoff Report on 01/03/2013 12:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/diet-doc/internet/diet-doc-hcgtreatmentscom-hcg-diet-diet-doc-internet-990662. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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