• Report: #853267

Complaint Review: Diet Patch

  • Submitted: Tue, March 13, 2012
  • Updated: Mon, March 19, 2012

  • Reported By: Dottie — Odessa Texas United States of America
Diet Patch
P.O. Box 90336 Phoenix, Arizona United States of America

Diet Patch Took my money before I even got to try their product!! Phoenix, Arizona

*UPDATE Employee: Customer Signed Up For A Trial

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I saw an add for a free 14 day trial of Diet Patch. I thought what the heck, I will give it a shot. After ordering I waited and waited for it to come in.

It finally came in on March 12, 2012. I was very excited and was just waiting to put it on until I got out of the shower the next morning. Before I could open the box and put it on, I got a text alert from my bank. Apparently Diet Patch is taking my money before I ever got to try it out. 

I called my bank to put a stop payment on it, but they said I needed to call the company and they gave me their number. I call Diet Patch only to be told that my 14 day trial is over on March 13, 2012. They said the post office records indicate that I got it March 5, 2012. I was like but I just got it yesterday and even if the 14 day trial is over on the 13th that's today, so why are you already charging me? 

Long story short, according to their records I got an 8 day trial rather than a 14 day trial and I just lost $125.00 to their lies. 

This report was posted on Ripoff Report on 03/13/2012 01:00 PM and is a permanent record located here: http://www.ripoffreport.com/reports/diet-patch/phoenix-arizona-85066/diet-patch-took-my-money-before-i-even-got-to-try-their-product-phoenix-arizona-853267. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Customer Signed Up For A Trial

AUTHOR: DietPatchToday - (United States of America)

Customer signed up for a 14 day trial, agreeing to the terms and conditions that they would be billed the full price if they did not cancel before the 14 day trial period had ended.

Customer can see the last step of the order page here that shows the terms and conditions box is required to be checked (Also notice the condensed version of the terms to the left of the page as well):

The full terms and conditions the customer agreed to are located here (They can also be clicked on on the order page, on the home page, and in the email sent to the customer after their trial order was placed):

The customer was sent the 14 day trial and the product was delivered to the customer.

Customer did not cancel within the 14 days like agreed to if they did not want to pay for the product and was charged the full price for the product.

The trial period does begin on the order date and that is disclosed both on the order page, the terms and conditions that are required to be agreed to, on the main website, and a link to the terms and conditions are emailed to the customer with their order. We extend trials all the time for people who email or call in before the 14 day window has passed and are always happy to give customers more time to try the product.

We also allow customers to return the product if it is not used for a refund if that is what the customer wishes to do. We do not do anything that is not disclosed on our website, is required to be agreed to before placing an order, and is sent to the customer.
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