Report: #17316

Complaint Review: Diet ZX

  • Submitted: Thu, March 21, 2002
  • Updated: Mon, April 15, 2002
  • Reported By: Lyons NY
  • Diet ZX
    Nationwide USA
    Internet
    U.S.A.

Show customers why they should trust your business over your competitors...

Ordered Diet ZX in October of 2001. Very friendly and accommadating. Took $55.60 out of my account electronically 10/24/01. I was assured 4-6 weeks for delivery.

On January 31, 2002, after trying numerous times to reach them via e-mail and telephone, I tried to place another order. I reach Vince at customer service. I told him my dilema and canceled my order. He told me it would be 30 days for me to recieve my refund. I asked why it couldn't be put back in electronically NOW? His reply was it was their companies policy.

It has now been 5 months and I have not received the Diet ZX or my refund. I am truly ticked off!! I want my money back!!!!!

Joyce
Lyons, New York
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This report was posted on Ripoff Report on 03/21/2002 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/diet-zx/internet/diet-zx-ripoff-nationwide-internet-17316. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Genesis Intermedia is the companys name.

AUTHOR: Jane - ()

I cannot give you my name because I am an employee of this company.

If want to call the 800#, call on thursday and friday. The call center is open until 5pm Pacific Time. There is always someone there until 5pm.

If you talk to Emelina or Claudia (Call Center Mgrs.) they will just listen to what you have to say and not help you. I work in the call center and they do that all the time. If the customer service rep. tells you that they have to take your # down and Eme or Claudia will call you back, forget about it. The next time that you call, they will tell you that they have a "call list" and your name wasn't on the list and that's why a call wasn't returned to you.

You can call 818-955-5068 (It's Maria Rodrigues's office #. She's the Market supervisor for the call center. If for some reason, the # is changed, call information to Genesis Intermedia Inc. in Van Nuys (pronounced Nies like Dies), California. If you call information and get the # from there, a receptionist named Cheryl will answer the phone. She is a hard one to get by, but if you are extremly nice to her and specifically ask for Maria Rodrigues and sort of sound professional, she will let you through. If you get to Maria's voicemail, leave a message for her just to call you back regarding one of the 800#'s that is listed on the television screen and that All the calls are going to your business. They are worried about losing calls (I mean money).

I tried to access our website, but for some reason the address is no longer valid. This place is no place to get products or to be employed at. They fired a nice customer service rep. because she had too many doctors appts. (she had 2 seisure episodes in one week). I hope that this helps you.
Jane Doe
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