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Report: #496404

Complaint Review: dietcntrl.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Pam — Manchester New Hampshire USA
  • Author Not Confirmed What's this?
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  • dietcntrl.com www.dietcntrl.com Internet United States of America

dietcntrl.com - thefitcliq.com - lifstylefit.com Subscription, attach, credit card, health club, online health products, green tea, fraudulant claim Internet

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Dietcntrl.com, thefitcliq.com and lifstylefit.com are all the same company.  All three companies appeared at different times as charges on my credit card.  What this company does is hide a subscription toggle when you are purchasing another product.  This is hidden amongst about 10 "free trial" offers you will receive when purchasing a wholistic health product online.

The website does not send a "congratulations you are signed up" e-mail as they state they do.  I save everything, and did not have it.  They then go ahead and charge your credit card for $19.95 every month.  Since they always use a different company name it is very difficult to see.

The website/subscription company does not send any newsetters, subscription notifications or reminders.  This in itself is a fraudulant practice!  When I called to complain and get refunded the customer service rep hung up on me.  She did call back about 10 minutes later, saying she was "disconnected", but I know that is becuase she is told to do that when a customer sounds angry.

I am being credited for 3 out of the 7 months that I was charged.  I want a full refund, becuase I know that they can see that I never logged onto the web site, and I would not never willingly signed up for an online "diet" website.  All I wanted to do was get a FREE trial of a green tea mix (which I did not purchase any more of).  I was very cautious when I did this to get the details on returning and cancelling the tea.

This report was posted on Ripoff Report on 09/17/2009 11:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dietcntrlcom/internet/dietcntrlcom-thefitcliqcom-lifstylefitcom-subscription-attach-credit-card-health-496404. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1

Resolution Offer

AUTHOR: Customer Service Administrator - (U.S.A.)

POSTED: Thursday, September 17, 2009

Pam,

I apologize for any misunderstandings that might have occurred when you were purchasing your dietary supplements online. Fit Factory is a companion program that comes with various products of this type. It offers our customers a personal trainer you can converse with daily, pictures, music links; it offers links to recipes and menu planning. This program also offers a variety of diets for special needs that can be customized to fit your weight loss goals.


All pertinent information is provided for you before entering any method of payment information for your supplement. This provides you access to all the terms and disclosures as well as Customer service numbers for your product and the companion program that accompanies it for great support and success with your product.


For customer service you may call 1 877-407-1022 and they'll be happy to assist you with any further questions or concerns.


If you've already contacted customer service and feel you were not treated fairly or would like to discuss additional issues please contact me directly at 435-773-1795 or you may email me at customerservice@cshelp.org I will assist you immediately.

Sincerely,

Online Customer Support


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