Report: #1314290

Complaint Review: Diggers pool services

  • Submitted: Wed, June 29, 2016
  • Updated: Wed, June 29, 2016
  • Reported By: Tonya Huffman — Lincolnton North Carolina USA
  • Diggers pool services

    Internet
    USA

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Me This rate keeps changing I want my money back for this liner in all or part and I will send you this one back at your cost I have all emails the first one said $150 cost for a new Liner the next one said $50 off and when I brought that email to your attention and it changed to $250. Your warranty policy on the Internet simply says $10 off an replacement liner or $10 for a patch. This needs to be resolved ASAP or I will be contacting a attorney. Them Hello! Thank you for contacting us. I apologize, that was a mistake on our end, it is not $50 off a replacement it is a replacement for the flat rate of $250. Thank you, and have a great day! Customer Service Liner World Me From: pepsicola766@aol.com To: "LinerWorld.Com" <linersupport@comcast.net> Sent: Wednesday, June 29, 2016 11:15:19 AM Subject: Re: Hole in seam I will take this further on my end . The liner was bought new in February/ March at $300+ and installed new out of box in my head hole in it from the beginning. [continued below]....

..... You're saying the prorated price is 150 for a replacement but then you're saying $50 off of a new liner, makes no sense. Them On Jun 29, 2016, at 11:54 AM, LinerWorld.Com <linersupport@comcast.net> wrote: Hello! Thank you for contacting us. I apologize, we have to abide by the warranty policy, it would only be $50 off of a replacement liner. Thank you, and have a great day! Customer Service Liner World Me. From: pepsicola766@aol.com To: "LinerWorld.Com" <linersupport@comcast.net> Sent: Wednesday, June 29, 2016 10:15:17 AM Subject: Re: Hole in seam Just send me the prorated difference money back. Them. On Jun 29, 2016, at 10:07 AM, LinerWorld.Com <linersupport@comcast.net> wrote: Hello! Thank you for contacting us. I apologize for the inconvenience. Based on the prorated warranty and the time of purchase, you are able to get a replacement sent for the rate of $150. Thank you, and have a great day! Customer Service Liner World Them. On Jun 23, 2016, at 1:11 PM, LinerWorld.Com <linersupport@comcast.net> wrote: It is under Tonya Huffman or Robert White 1716 River rd Lincolnton NC 28092 ordered in February 2016 . Just installed it in May and was leaking with in days and waited til it stopped to find it . It is a couple inches from bottom in the seam. Hi, Our warranty is a pro-rated warranty. You will need to send close up pictures of the area you are talking about and email them to us. Please include the order number and the name the order is under. Thank You! LinerWorld Me From: pepsicola766@aol.com To: "LinerWorld" <returns@linerworld.com> Sent: Wednesday, June 22, 2016 3:12:53 PM Subject: Hole in seam This is transition info billing is Tinya Huffman could have shipped as/under Robert White

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This report was posted on Ripoff Report on 06/29/2016 06:39 PM and is a permanent record located here: http://www.ripoffreport.com/reports/diggers-pool-services/internet/diggers-pool-services-liner-world-crestwood-ill-1314290. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 Author of original report

June 30th 2016 emails

AUTHOR: - ()

Hello! Thank you for contacting us. I apologize, it was typos in the previous emails, it is neither $50 off a replacement or buying a replacement for $250. Based on the prorated warranty and purchase date it is a replacement liner for the flat rate of $150. I will attach a copy of the warranty for you review. ME: --------- Hello! Those were not type o's , they are putting someone off.I want my money back or part I will not buy a liner from you again.Your warranty on your website says nothing about what you were emailing me this is a brand-new liner I should not have to go through this. They was know copy of the warranty for me review.

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#2 Author of original report

June 30th 2016 emails

AUTHOR: - ()

Hello! Thank you for contacting us. I apologize, it was typos in the previous emails, it is neither $50 off a replacement or buying a replacement for $250. Based on the prorated warranty and purchase date it is a replacement liner for the flat rate of $150. I will attach a copy of the warranty for you review. ME: Hello! Those were not type o's , they are putting someone off.I want my money back or part I will not buy a liner from you again.Your warranty on your website says nothing about what you were emailing me this is a brand-new liner I should not have to go through this. They was know copy of the warranty for me review.

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