Complaint Review: Diggy pod
Diggy pod Advertised "commitment to quality" but does not deliver Tecumseh Michigan
*Consumer Comment: Diggy Pod hires incompetent employees then defends them
*UPDATE Employee ..inside information: In response to this customer's complaint
In January 2017 I first contacted the company. This was my third book. I had written the book in 8 X 11 format and
wanted to convert it to a 6 X 9. Shawn Hawley, manager, began marketing to me in emails stating that each correction they
made would be $40. I had difficulty reducing size of the book. Valerie was also marketing for them. She did not know that
Diggy Pod had 6 X 9 template online and she told me the margins to use. I corrected the book six times. The book went to
print 1/31/17. I still had e mails 2/1 and 2/9/17 asking about margins.
Shawn at Diggy Pod fought me tooth and nail. They advertise 'commitment to quality' and 'happy customers' but the 50
books I finally received for $479.50 had 114 formatting errors. They corrected it twice. I have been writing since the age of
10 and have never dealt with a company like this. [continued below]....
away it's so defective.
Their own employees don't even know that there is a 6 X 9 template you can just download and cut and paste your
document to. I spent so much time reformatting and I am a perfectionist. Sentences ended somewhere else and new
paragraphs began when they weren't supposed to. The spacing was off in the middle of the book.
Instant Publisher has much higher standards. Please do not use Diggy Pod.
This report was posted on Ripoff Report on 08/19/2017 09:32 AM and is a permanent record located here: http://www.ripoffreport.com/reports/diggy-pod/tecumseh-michigan-49286/diggy-pod-advertised-commitment-to-quality-but-does-not-deliver-tecumseh-michigan-1393955. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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