• Report: #826539
Complaint Review:


  • Submitted: Sat, January 21, 2012
  • Updated: Sat, January 21, 2012

  • Reported By: ngc4900 — Fredericksburg Virginia United States of America
122 Kerr Rd. Bldg 1, Suite 100 New Kensington, Pennsylvania United States of America

digiexpress Failure to correctly replace iPad 2 Glass/digitizer New Kensington, Pennsylvania

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Replaced my glass/digitizer on the right side of the ipad2 where the glass had broken and overlooking the fact that a corner of the back cover was dented on the opposite side.  I brought this  to their attention. I told them to please make sure that this dent would be able to support a new glass replacement. They replaced the glass, ignored my recommendations. $187.00 later the glass over the dent spontaneously cracked. They're reply " the tech was able to replace the glass without installing a new back". I offered to pay them for a new back if they would cut me a break on a new glass installation. Their reply, "our tech completed this order, thank you for your business and have a nice day". I finally went to Apple and had a replacement unit for half the cost of a new one. Bottom-line, they had me by the balls and would not work to help resolve my problem. Stay away from third party repair sites like this. These guys are nothing but parasites. 

This report was posted on Ripoff Report on 01/21/2012 09:30 PM and is a permanent record located here: http://www.ripoffreport.com/reports/digiexpress/new-kensington-pennsylvania-15068/digiexpress-failure-to-correctly-replace-ipad-2-glassdigitizer-new-kensington-pennsylva-826539. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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