Terrible Service and liars! I ordered a part on 12-18-2012(listed in stock). I paid extra for 2-3 day shipping. I didn't recieve the product after 8 days. I called 12-26-2012, told product was shipped that morning because it was on back order. I was never notified of this and they charged my bank account on the 20th! I was told then I would be getting a return on the shipping cost for this. The product came on the 29th. I fixed the ipod myself..had no problems on my part, BUT the product was defective! I had two large black dots on the LDC screen I ordered! I know this type of thing can happen..that is why I insured it. After the weekend was over, I contacted DigiExpress on Monday. I spoke with another woman, Karen, who informs me that I will not be getting my shipping back! I was so angry! I bought this part for my 12 yr old daughter for Christmas. She didn't have a "big" gift due to the unprofessional business of this company! Being angry, I had given myself 1 1/2 days to cool down. I just called the company back to to find out about return shipping and the refund of my product! I ended up buying my daughter another Ipod since hers was no longer able to use due to the installation process of prior screen being broken. They say no problem in returning my money..but I spoke with the same snotty woman, Karen. She was short, thinks she knows it all and I hope like he** the BBB puts this company OUT of business! False info..NOT #1 in product replacement! I wish I would've research the company, 100's of bad reviews! Lots of them about lying, stealing and not returning the money. I have taken pictures of the product, box it was shipped in (way too lg for screen) not protecting the screen they sent. I only want my money back and they say "try to be in 10days, but up to 30days". I have already contacted my lawyer on this matter. We are willing for follow ANYONE with a suit to put this company out of business! These type of people are why bad things happen!
About you? Ripoff Report
A business' first
line of defense on the Internet. If your business isClick here now..
willing to make a commitment to customer satisfaction
Does your business have a bad reputation?Corporate Advocacy Program™
Fix it the right way.
Set the record straight:Arbitration Program
SEO Reputation Management at its best!