• Report: #823560
Complaint Review:


  • Submitted: Mon, January 16, 2012
  • Updated: Mon, January 16, 2012

  • Reported By: Charles — Bristow Virginia United States of America
122 Kerr Rd Bldg 1 suite 100, New Kensington, Pennsylvania United States of America

DigiExpress Sent wrong part for IPOD then wanted to charge me to send wrong item back. New Kensington, Pennsylvania

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I ordered a replacement Glass for an IPOD Touch.  I paid for the item and for shipping.  I received a battery by mail.  The receipt for the purchase matches an order for the replacement Glass, not a battery.  I contacted DIgiExpress customer service.  At first, they told me to mail in the wrong item and they would replace it.  I said no, I would not pay for shipping whey they screwed up.  The response email from DigiExpress stated:  "Please include a copy of the shipping receipt with the battery and we will credit you up to $5.75 for shipping. Also we are covering the cost to ship the correct parts out to you."

I don't want a DigiExpres Credit- I want nothing more than to never have to order anything from these people again.

Warning- DO NOT order anything from them!

This report was posted on Ripoff Report on 01/16/2012 03:49 PM and is a permanent record located here: http://www.ripoffreport.com/reports/digiexpress/new-kensington-pennsylvania-15068/digiexpress-sent-wrong-part-for-ipod-then-wanted-to-charge-me-to-send-wrong-item-back-ne-823560. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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