• Report: #1126142
Complaint Review:


  • Submitted: Mon, February 24, 2014
  • Updated: Mon, February 24, 2014

  • Reported By: Mike — Roy Utah
Sandy, Utah USA

DIGIS, LLC Horrible service Sandy Utah

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I disconnected service to to instability of their network. They refuse to refund service fees.
I signed up for their highest speed internet service in Roy, which they claimed was for HD video streaming and heavy online game use. They told me I was using too much bandwidth and started "funneling" my internet. I looked through my contract and on their website, there is no mention of any type of bandwidth limits imposed. Then, their service started to drop out intermittently and get extremely slow. Finally, they sent out a technician, he told us that their antenna on their tower had been moved, and there was no longer a good line of sight to my antenna on my roof, and therefore we were "unserviceable". I subsequently called and disconnected my service and changed ISP's. They promised to come and get their equipment and send me a final bill. This was in August, 2013. by November, the equipment was still on my roof and I had been turned over to a collection company for the total cost of the equipment that they failed to pick up, for over $350.00. I called, pretty upset, they finally sent someone a week later to get the equipment. I called them to credit my account for the remaining $49.46 because of the horrible service I received the last month of service, they refused saying it was my fault for using too much bandwidth. First, there is NO bandwidth restriction in their contract, anywhere. Second, it is NOT my fault they relocated their antenna and made me un-serviceable.
I reported them to the Better Business Bureau, they never responded to the complaint.
Bottom line, DO NOT EVER USE THIS ISP, they lie to you and provide horrible service as soon as they see you as a problem. Find another ISP, even the "Big Boys" are far superior.

This report was posted on Ripoff Report on 02/24/2014 02:20 PM and is a permanent record located here: http://www.ripoffreport.com/reports/digis-llc/sandy-utah/digis-llc-horrible-service-sandy-utah-1126142. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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