Report: #814700

Complaint Review: Digital Depot Online

  • Submitted: Wed, December 28, 2011
  • Updated: Wed, December 28, 2011
  • Reported By: Steve — Jonesborough Tennessee United States of America
  • Digital Depot Online
    6605 20th Ave.
    Brooklyn, New York
    United States of America

Digital Depot Online Bait and switch, high pressured sales, Excessive penalties for returns Brooklyn, New York

Show customers why they should trust your business over your competitors...

On November 28, 2011 I ordered a Nikon 105 mm macro lens for my Nikon D3000 camera. Digital Depot's online price was $648.00. I opted for free shipping which would take two weeks. The following day (Nov. 29) I was called by a sales rep for digital Depot (David?) and told that for a bit more I could receive a Sigma lens with wider aperture. He told me he shoots with sigma and has been well pleased with the results. I told him it sounded fine and go ahead and order the lens. I also opted for a neutral density and polarizing filter to fit the lens. Total price with 49.99 shipping insurance was $779.98.

Two weeks would have been Dec. 13. By Dec. 16, I still hadn't received the lens so I called Digital Depot. I was told there was a storm in Japan and as the lens was to be shipped from there, it was delayed. I asked when the lens was due to be delivered and was told "guaranteed delivery" by Dec. 21. I also asked for and received a tracking  number. I took possession of the lens Dec. 22.

Although the mount fit my camera, it was not compatible with the D3000 electronics. I called Digital about returning the lens. They sent me an e-mail with an RMA number and a readout of their sales agreement. I mailed the lens back via UPS Dec. 27.

I called Digital on the 27th to tell them the lens was on the way and asked about the $199.99 additional charge on the readout with the RMA #. I was told the Nikon lens was more expensive than the Sigma and this figure represented the difference. I complained that the original internet price for the lens was $648.00. I was told that that was a limited time offer and this price was no longer in effect. I told the sales rep I could get the same lens for substantially less from B&H photo and wished to cancel my order and receive a refund. I was told that was fine but there would be a 15% restocking fee applied to my credit card which amounts to $110.00. According to the same email I received from them their policy states their restock fee is a MINIMUM of 10%. He offered instead to sell me the Nikon lens at B&H's price. So far today (Dec. 28, I've received no e-mail receipt for our verbal agreement to send me the Nikon lens.

Based on the time delay previously there's no telling when or if I'll get my lens. Whoever reads this - do yourself a favor and stay away from Digital Depot online.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 12/28/2011 06:23 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.