Horrible experience, I called up they told me
they had a Nikon D800 in stock, so I decided I could pay a little extra
to get as no one else had it....Oh Huge mistake, it was supposed to be
delivered 6/12/12, I called up to check on it 6/8/12 and I
get it will be there by the end of next week, it is shipping from
Japan. Well I live in the US, so to me Japan is not 'in stock'. I called
back a second time the same day, got Jonathon, he says it's not being
sent until 6/27/12, I tell him I want to cancel, he passes me on to a
supervisor, who says he's going to charge me a 20% restocking fee, I
said no and he said I couldn't cancel or get a refund. I disputed the
charge with my CC company and emailed digitaldepotonline that I was
disputing the charge, calling the Attny Generals of NY and CA, calling
the agency that deals with fraudulent advertising, contacting both BBB's
in CA (phone number is from there) and NY (billing is from here) and
then hit every place I could online to write a review. [continued below]....
..... So here I am,
finally did get a refund, but I am hoping to save someone else the
trouble. In addition, their low prices are because they remove all the
stuff Nikon sends with the camera, like the battery, strap, charger, etc
and then try to get to buy them at ridiculous prices, like 3-4 the
regular price, then add to that the insurance/shipping charge of 289.00.
DO NOT DO BUSINESS WITH THIS COMPANY!"
I had posted this review on another site also, one min after I hit post,
the phone rang, it was digitaldepot and they started threatening me,
saying they were going to send me to collections. Now get this, I never
got the merchandise, I told them to go hang themselves, that they
couldn't do that. They said they'd send me to collections for the 20
percent restocking fee, I told them to go ahead, as they didn't have the
item in stock when they said they did. They said it was in stock, in
their warehouse in Japan. I told them if that were true, I should have
received the thing on the date they said I'd receive it, not be still
waiting 2 months later. They said they were recording the conversation
and would use it, I said good, when you let people listen to this as
proof, they'll see how you threaten people.So they tried another tactic,
they tried to bribe me, they'd send me free stuff worth "hundreds of
dollars", offered two CF cards (I checked their site, they are listing
32 g CF cards (off brand) at almost $500, Amazon's price for Sandisk is
under 100.00. Now they would send this out if I just changed my rating
from bad to good.
So you decide....do you really want to do business with this company?