• Report: #357501

Complaint Review: Dillards

  • Submitted: Wed, July 30, 2008
  • Updated: Fri, June 11, 2010

  • Reported By:Keller Texas
www.dillards.com Plano, Texas U.S.A.

Dillards - Dillard's Department Store #1 WORST Place To Work/Shop - Shut 'em Down!! (Former Employee) Plano Texas

*Author of original report: Dillards: Extreme Employee Abuse

*UPDATE EX-employee responds: Agreeable in Denton Tx

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I don't normally post comments; however, I just HAD to help get the word out to consumers and job seekers alike that Dillard's is by far the WORST COMPANY to work for EVER!!!

Dillards is notorious for their abusive their employees; the VERY people that keep their miserable store up and running every day! There isn't room enough on this page to list all of the inappropriate and unscrupulous ways that Dillards violates their employees; but I will try to list just a few. BTW, I know these things first hand because I was in one of the WORST departments -- Cosmetics!

- Outrageously unrealistic attendance policy: If an employee is sick and unable to work, Dillards demands they go to a doctor and produce a note upon returning to work (violating their employees' rights to privacy!). Yes, I understand that there are other companies in the world that also subscribe to this invasive and archaic practice and they too should be restricted from this act. BTW, even with a doctor's note and "excused absence" (what is this, grade school?!?!?) the employee is still just 2 sick absences away from termination. There was a girl we worked with that had to be absent when her father died. A decent company would have given her as much time as she needed to grieve and make arrangements (in fact, many companies have "bereavement leave" that they give the employees!) but not Dillards! They basically forced her to give her 2 weeks notice (the other option was termination). They pretend that they are doing you a favor by allowing you the option to resign and save face, but it's really just a loophole for Dillards to avoid getting so many wrongful termination lawsuits. So, after kicking this poor employee while she was down and bullying her into submitting a fake resignation; they add insult to injury and listed her as a Not Eligible for Rehire. I swear, I don't know how these people sleep at night!

-Very unaffordable and sometimes unattainable health insurance/benefits: Dillards forces their employees to go to a doctor for a note, but most of their employees are not able to afford or qualify for the benefits Dillards "offers". So, not only does the employee not receive pay for the day; they are forced to shell out $100 for a doctor appt. that probably is not even neccessary! It is ridiculous to say "oh, well if they are sick enough to stay home then they better be sick enough to go to the doctor!". . . REALLY DILLLARDS???? So, a terrible cold/flu now requires treatment from a doctor as oppossed to rest and plenty of fluids????? Oh, and let me add that I am SO relieved to know that my co-worker will be coming to work hacking up a lung and spreading germs all over getting me sick just because they were bullied into coming to work. Way to keep your employees healthy Dillards!

These were just a few minor anecdotes and NOT in any way, shape or form the worst or even close to the worst of it all.

Dillards is equally as horrendous to their "valued customers" as well! All employees undergo the Shrinkage Loss Prevention training in which we are all instructed to think of EVERY customer as a likely THEIF. Yes, I am aware that shrinkage affects us all and that there are many retailers who share this frame of mind regarding their customers. Dillards; however, takes loss prevention to a whole new level! The amount of money spent and the measures taken to try to capture these criminal customers is ridiculously excessive and truly makes for an unpleasant shopping experience for a lot of people. Dillard's preaches excellence in customer service; however, it is difficult to provide quality service when you are supposed to consider your customers to be potential thieves. Long story short, should you ever find yourself walking through a Dillard's and that creepy, being-watched-by-a-stalker feeling arises; rest assured that you are not paranoid or delusional. You are just a suspicious-looking potential thief HAPPY SHOPPING!!

Keller, Texas

This report was posted on Ripoff Report on 07/30/2008 03:41 PM and is a permanent record located here: http://www.ripoffreport.com/reports/dillards/plano-texas/dillards-dillards-department-store-1-worst-place-to-workshop-shut-em-down-forme-357501. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Dillards: Extreme Employee Abuse

AUTHOR: Beckyfitz - (USA)

I truly hope that someday soon Dillards will be exposed publicly for the disgusting ways they treat their "valued" employees.  That company is the epitome of extreme greed and ignorance.  It just sickens me to no end that they have not been stopped by the U.S. Dept Of Labor.  Unless someone has worked, or knows someone that has worked there, it is hard to believe that the things we are saying go on there are actually going on!  Sadly, they do and will continue to go on unless more people start standing up and blowing the whistle on these a**holes. 

To those who are reading this and questioning whether any of this is being blown out of proportion or exaggerated, please feel free to conduct a simple Google search and see what you come up with as results.  Heck, just look through the plethora of other complaints on this site!

I, too, was living large and in the lap of luxury on that sweet, sweet generous hourly rate of $12/hr.  Yes, I know you all must be thinking "but it seems to good to be true!"  No worries, though, Dillards doesn't "overpay" us for too long...  It doesn't take long to be "disciplined" for failing to reach the personal sales quota of $2,000/day of over-priced cosmetics.  Especially since they have, oh, about 4-5 other girls behind each counter with you and it's Monday!  Oh and if you happen to be one of the full-time employees, then you can REALLY forget about ever making your total weekly sales goal as well.  What they tell you when they hire you is that most people can "easily" makeup for what they don't sell during the week on the weekends.  What they DON'T tell you is that, in addition to the 4 employees behind each counter during the week, they add 3 more part-timers to the mix.   Of course, those part-timers also don't have as high of sales goals as the lucky weekday girls.  That is just the tip of the iceberg too, but I cannot keep typing because I can feel my blood-pressure rising with each stroke of the key. 

So, for those potential lucky Dillards' employees thinking about working for them -- don't say we didn't warn you.

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#2 UPDATE EX-employee responds

Agreeable in Denton Tx

AUTHOR: Dick - (United States of America)

My God. I couldn't have said it better myself. I simply wanted to let you know that there are scores of people out there with the same gripes. Dillard's is the absolute worst employer that I have ever had the displeasure to work for.

I pity my co-workers that are still under the tyranny of that infernal hellhole.


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