Report: #1391804

Complaint Review: Dining Rooms Outlet

  • Submitted: Thu, August 10, 2017
  • Updated: Thu, August 10, 2017
  • Reported By: Cmaj91 — Texas USA
  • Dining Rooms Outlet

    Internet
    USA

Dining Rooms Outlet Bedroom Furniture Discounts Deceptive sales and billing policy Brooklyn New York

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Ordered a server/buffet and received a written guarantee of 4 weeks with an option to cancel the order if the item was damaged or delayed.

The item was both damged, and now delayed with an estimated delivery time of 12-13 weeks.  After the 2nd delay, I elected to cancel the order as per the written guarantee provided to me by the Dining Room Discount sales person

They did promptly cancel the order, but withheld $59 for "Paypal" fees.  No such fee was ever discussed, posted on their website, or communicated over the phone during our last conversation.  When initially paid for, my invoice amount was for $1026.38, the exact sale price, which included the item itself and shipping.  No separate PayPal fees were ever delinated on my invoice.

They admit that they did not properly disclose these fees but at the same time refused to correct the short pay.

My Credit Card company/bank removed the short pay amount from my balance, placed it in dispute and opened a fraud claim against this company for this deceptive billing practice.  They have since received all of my email communication with Dining Room Discount and have initiated the reversing of the short pay amount back to them.

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This report was posted on Ripoff Report on 08/10/2017 11:36 AM and is a permanent record located here: http://www.ripoffreport.com/reports/dining-rooms-outlet/internet/dining-rooms-outlet-bedroom-furniture-discounts-deceptive-sales-and-billing-policy-bro-1391804. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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