Report: #694694

Complaint Review: Dino Direct

  • Submitted: Sat, February 12, 2011
  • Updated: Sat, February 12, 2011
  • Reported By: Sam — New York United States of America
  • Dino Direct
    4020 El Camino Real #3101 Palo Alto, CA 94306-405
    Internet, California
    United States of America

Dino Direct APPEARS TO BE A FRAUD Internet, California

Show customers why they should trust your business over your competitors...

              I made a purchase for a rush delivery. When the day for delivery came I received m message apologizing for the delay and they gave me fifty cents worth of dino credits in return. I spent three to four dollars in rush delivery and they felt fifty cents in store credit, for a business I’ll never buy from again. I tried speaking to a rep. This is what happened in our conversation, bellow.   o                                                       

” Date Time From To Message
2/13/2011 05:52:19 SamuelHeredia to Tina- Tina ??
2/13/2011 05:52:34 SamuelHeredia to Tina- Are you there?
2/13/2011 05:52:39 Tina to  SamuelHeredia- Hello, Welcome to Dinodirect Livechat, what can I do for you?
2/13/2011 05:53:15 SamuelHeredia to Tina--I placed an order on 2/6/11
2/13/2011 05:53:36 SamuelHeredia to Tina-- On 2/9/11 I recieved a message from your reps 2/13/2011 05:53:54 Tina to SamuelHeredia-- May I have your order number for further checking?
 2/13/2011 05:54:08 SamuelHeredia to Tina-- It stated that there was a delay on my order and I was given fiffty cents in dino credits for it
2/13/2011 05:54:22 SamuelHeredia to Tina-- 663490-DD
2/13/2011 05:54:27 Tina to SamuelHeredia-- ok
2/13/2011 05:54:43 SamuelHeredia to Tina-- If you don't mind, may I go on?
2/13/2011 05:55:12 SamuelHeredia to Tina-- Tina?
2/13/2011 05:55:45 Tina to SamuelHeredia-- yes
2/13/2011 05:55:51 SamuelHeredia to Tina --Thank you.
2/13/2011 05:56:18 SamuelHeredia to Tina-- Before I continue, is there some type of employee id that is linked to you?
2/13/2011 05:56:25 SamuelHeredia to Tina-- If so, may I have it please?
2/13/2011 05:56:40 Tina to SamuelHeredia-- no
2/13/2011 05:57:24 SamuelHeredia to Tina-- What am I suppose to use as proof that I spoke to a dino direct rep?
2/13/2011 05:58:11 SamuelHeredia to Tina-- Tina?
2/13/2011 05:58:40 Tina to SamuelHeredia-- what can I do for u?
2/13/2011 05:58:46 Tina to SamuelHeredia-- just tell me
2/13/2011 06:01:49 SamuelHeredia to Tina-- I would very much like to tell you my problem and even more so, see what you can do to assist me. However, I have experience with issues such as this and i would very much so like first to trust this organization. Something that has been really hard to do so far. For you to tell me that there is no way for me to keep track of who I'm speaking to now is certainly something that feeds into my lack of trust towards this company. Now is there some way for me to keep track of who I'm speaking to?
2/13/2011 06:04:10 SamuelHeredia to Tina-- Hello?
2/13/2011 06:06:11 SamuelHeredia to Tina --So far the only proof I have of speaking to you is this "history" tab on the right side of my screen that seems to record our conversation?
2/13/2011 06:07:17 SamuelHeredia to Tina --And the dead air between us is not to reassuring either
2/13/2011 06:07:21 SamuelHeredia to Tina-- are you there?
2/13/2011 06:08:51 SamuelHeredia to Tina-- This is ridiculous. Are you ignoring me intentionally?
2/13/2011 06:09:26 SamuelHeredia to Tina-- I have plenty of time to kill.
2/13/2011 06:10:10 SamuelHeredia to Tina-- Hello?
2/13/2011 06:11:30 SamuelHeredia to Tina- TINA?!!!
2/13/2011 06:16:22 SamuelHeredia to Tina --I'm getting in contact with another rep at the moment. This is ridiculous.
2/13/2011 06:16:30 SamuelHeredia to Tina-- I'm not ending this chat”  

Yes, I finally ended the chat. I found their address and contact number through Google. Apparently they have a manager, Kelly Miller,  who I can’t get in contact with.  I didn’t make this purchase with paypal, but I figured paypal can help me track them. Paypal claims if they had members who were ripped off by dino direct, they would have opend cases and filed for prosecution. I have tried making contacting with another person on ripoff who has paid through paypal so that we might both help each other in the prosecution of dino direct or the cancellation of their site. Any information will help me. Thank you. OH YEAH…. I still haven’t received my product from dino direct.   
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