• Report: #962457
Complaint Review:


  • Submitted: Wed, October 31, 2012
  • Updated: Thu, November 01, 2012

  • Reported By: MARIA — SYDNEY AUSTRALIA Other Australia
China, Select State/Province United States of America

DINO DIRECT.COM They get your money but they dont deliver your goods China

*UPDATE Employee: We will help you

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I have purchase from Dino Direct about 4 weeks 5 dresses and 1 coat . That is all ladys garments. I have paid $300 dollars that was direct taken out of my acount.Today i got my delivery only to find that they only send me the 1 coat but not the 5 dresses that i have order and have paid. I have send them 3 emails but with no respond. I dont know what to do as we leave in Australia Sydney.

That is really wrong to take peoples money but not to deliver the goods. I tried to put they address but it is to long. Please this is they address. Can you please help me get my money back or my garments. 

Blk4West 5 floor B1Saige Kejyuan,Huaqiang Road
Futian,Shenzhen, China 515028.

I will be very grateful
Thank you 

This report was posted on Ripoff Report on 10/31/2012 01:51 AM and is a permanent record located here: http://www.ripoffreport.com/reports/dino-directcom/china-select-stateprovince-/dino-directcom-they-get-your-money-but-they-dont-deliver-your-goods-china-962457. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

We will help you

AUTHOR: Asce - (United States of America)

Dear customer,
We are really sorry for the inconvenience our service may cause. Were you trying to contact us by email or phone or livehelp? There might be a waiting when too many customers are online.
Please leave your order number (xxxxxx-DD) or contact us by the following ways. I am sure we will give you an acceptable solution if it is our product problem.
Tele: 650-265-1038 and 650-489-0224 Email: cs-center@dinodirect.com. 
Since we have a lot of suppliers, so as usual, we will ship out the items seperately in order to cut down the customer's waiting time. And after the item been shipped out, our system will send out the email about this.
Would you please contact us for the informations?

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