DinoDirect.com Dino Direct Dinodirect.com is a thief, watch your money Internet

Dear sir,

We sincerely apologize for all the trouble we caused.

On behalf of DinoDirect.com, I would like to apologize for all inconveniences you have experienced while shopping with us. Effective complaints handling is a key part of customer service excellence and we are not afraid to tackle this complex and difficult subject. Every single current and potential customer is important and valuable for us and we believe that you have the right to a fair, effective and courteous service at all times. Therefore your comments are extremely important for us. We want to know what our customers and people interested in our service think about our performance and the standard of services we provide not only do they allow us to improve our individual service to you in terms of quality and efficiency but they also help us enhance our product.

We hope you could provide us your order number so that we can check this for you and then arrange a satisfied solution. Furthermore, you could always contact our Customer Service team. we would like to make every effort to serve you the best. 

For instant communication, please click on the following link to reach DinoDirect customer service express, and a dedicated agent will reply your message within 5 minutes. http://www.dinodirect.com/livehelp/livehelp/

For order complaints and disputes, please contact DinoDirect manager William at adelewilliams@sales.dinodirect.com. we will reply your email within 24 hours.  

regards 
DinoDirect 

After nine weeks of time wasting with these people I received a refund. I attributed this to the posts I put up on a number of sites such as ripoffreport.com not dinodirect or their so called live-support, all they did was stuff me around for eight weeks. If I did not pursue this through alternative avenues I doubt I would have got the resolution I wanted. 

Dear sir,

   First and foremost, I would like to apologize for any inconvenience caused by this situation.

  Thank you for speaking with me in reference to this issue and  these circumstances will be brought to managements attention to better clarify the errors to avoid future confusion. So would you please tell me your order number here,and we will arrange a customer service specialist to help you.I will be following up with you to ensure your order is in working condition. You can reach me at via phone 650-265-1038 or 650-489-0224.And you are welcomed to visit live chat anytime.

Best

DinoDirect