• Report: #846237
Complaint Review:

DIRECT AIR

  • Submitted: Tue, February 28, 2012
  • Updated: Mon, March 05, 2012

  • Reported By: neoma — little river South Carolina United States of America
DIRECT AIR
1600 OAK STREET SUITE B Myrtle Beach, South Carolina United States of America

DIRECT AIR MYRTLE BEACH DIRECT AIR Will not take calls to make family ties reservation ( I need to go to 90th birthday and family reunion) Myrtle Beach, South Carolina

*Author of original report: Resolution to my complaint-Very Satisfactory

*Consumer Suggestion: File a complaint

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In the past, I booked several flights on Direct Air and paid for the tickets when I booked the flight.  On Feb 9th I decided to use Direct Air's Family Ties to lock in an attractive rate for two round trip tickets to Niagara Falls.  I intended to use the vouchers to secure seats on a flight from Myrtle Beach, SC so I could attend my father's 90th birthday.  I attempted to reserve my seats on Feb 26th and I was surprised and appalled when I learned that I could not secure confirmed seats using the vouchers.  I had to complete an on-line itinerary request form selecting two travel dates and I have to wait 5 to 7 days before confirmation if seats are available. 

None of these stipulations were explained in the Direct Air e-mail that I received announcing the special fares.  Had I known about the restrictions to booking flights using the vouchers, I would not have purchased the vouchers.   Had I not purchased vouchers and just booked my flight on the 26th, I would have secured the seats I wanted for $42.00 less per ticket

This report was posted on Ripoff Report on 02/28/2012 07:48 PM and is a permanent record located here: http://www.ripoffreport.com/reports/direct-air/myrtle-beach-south-carolina-29577/direct-air-myrtle-beach-direct-air-will-not-take-calls-to-make-family-ties-reservation-i-846237. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
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#1 Author of original report

Resolution to my complaint-Very Satisfactory

AUTHOR: neoma - (United States of America)

Direct Air responed very quickly to my complaint and resolved it better than I expected.

Thank you for the oppportunity to air my probleum.
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#2 Consumer Suggestion

File a complaint

AUTHOR: Sue - (United States of America)

http://airconsumer.ost.dot.gov/escomplaint/es.cfm

Looks like I am going to do this as well!
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