• Report: #173188
Complaint Review:

Direct Buy

  • Submitted: Wed, January 25, 2006
  • Updated: Tue, January 05, 2010

  • Reported By:St. Aug. Florida
Direct Buy
9143 Philips Hwy.Suitte 550 Jacksonville, Florida United States of America

Direct Buy ripoff of overcharging, and taking over three months at a time to refund moneys for returns and overcharges Jacksonville Florida

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We have had to cancel orders that we have written a check for because it was not ordered promptly, and were not allowed to use that credit to order more merchandise, but instead they kept our money for 3 months before sending us a check.

WE returned a Washer,& a broken cabinet, in Sept.05; it is now 1-24-06. We still have not recieved those moneys and are paying interest on some of them.

We were also charged twice for installation on kitchen cabinets we ordered on 9-13-05.we did not realize this until we went to install them the first week of Jan.06. The amount $509 when we notified them 2 weeks ago was supposed to be credited back to our credit card. It has still not been done, and on the 1-24-06 we were told that a check for all of these things is sitting on Rebecca's desk waiting for the owners signature.

These things all come to around aprox. $1500 Dollars without taking into account the interest we have been paying for 3 and now 4 months on $1,000. No one has offered to pay us that either.

Every time we speak with anyone there we get a run around , and still have to pay for whatever we order even though they have more than enough money that they owe us to cover the cost of it. I really do not know what to do at this point. I just wish the Direct Buy Company would revoke this franchise, and sell it to someone else.

Claudia St. Aug., Florida

This report was posted on Ripoff Report on 01/25/2006 08:20 AM and is a permanent record located here: http://www.ripoffreport.com/reports/direct-buy/jacksonville-florida-32250/direct-buy-ripoff-of-overcharging-and-taking-over-three-months-at-a-time-to-refund-moneys-173188. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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