Report: #262306

Complaint Review: Direct Buy

  • Submitted: Sat, July 21, 2007
  • Updated: Fri, June 10, 2011
  • Reported By: Snoqualmie Washington
  • Direct Buy
    7661 South 180 Street
    Kent, Washington
    United States of America

Show customers why they should trust your business over your competitors...

We support all the people who state that purchasing a membership through Direct Buy is a rip off. The information that is presented to you in the sales pitch is stated improperly. Yes, they may have lower prices, but that is in FEW instances. That is the part that they do not tell you.

Many times if the item is lower priced, the shipping and handling that is added on does make the item(s) more expensive after they arrive at the warehouse. The ship time is usually 6-8 weeks which is not explained at the sales meeting.

Customer service is EXTREMELY poor in this warehouse. The reps in this warehouse are always frustrated and upset when you ask a question. They get angry if you come to their desks more than once. They appear to expect you to know all they answers when you come to them. If that is the case, why are they there?

We placed one order for a plasma television and the order sat out there for several months. When we inquired, we were told to wait. We were being impatient. After many phone calls, we found out that the company was not selling that television any longer. Direct Buy wanted us to take the money and put it toward another television. No.....we wanted that one. Again, it took a lot of effort to convince them to refund our money for a product that was never received. They acted like they were doing us a favor!!!

Please be aware that Direction Magazine is a joke. You can NOT shop online most of the time as was explained in the initial meeting. Everything that we want, states that you have to come into the showroom for pricing. We do not live near the warehouse and that is why we purchased our membership for the ease of ordering online. In addition, the magazine is shipped late or not at all and they will not mail a replacement to you if it is not received.

We are extremely sorry that we ever spent out $3,700 for this membership. Nothing is as promised. I can not believe that this company can stay in business with false advertisement and misrepresentation of their company. Aren't these things against the law?

Barbara Snoqualmie, Washington
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This report was posted on Ripoff Report on 07/21/2007 11:30 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Consumer Comment

They have just about everything you need for a home.

AUTHOR: Jon - (U.S.A.)

Be ready to spend A LOT of time just looking at the stuff from all different manufacturers
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#2 UPDATE Employee

I work for them!

AUTHOR: <1000.00 A Month - (U.S.A.)

I work for DirectBuy of Puget Sound. The work environment is one that I have been able to flourish in. People with negative attitudes, impatient demeanors, and unprofessional conduct DO NOT last long at our clubs. Hearing that your were contacted directly, and your problems were addressed, justifies our standards of excellence that we continously strive to meet, and improve upon. Thank you for your honest input and update.
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#3 Author of original report

Problem Resolved!

AUTHOR: Barbara - (U.S.A.)

The manager of the Direct Buy in Kent, Washington has contacted us directly and the situation was reviewed and resolved between us and the company successfully. We are very happy with their quick response time and resolution to the concerns!
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