Report: #1141102

Complaint Review: Direct Buy

  • Submitted: Wed, April 23, 2014
  • Updated: Mon, July 14, 2014
  • Reported By: Deida02 — Tampa Florida
  • Direct Buy

    Nationwide
    USA

Show customers why they should trust your business over your competitors...

 Signed up for Direct Buy Membership - I send in a letter cancelling the membership - due to the fact the items are way overpriced. I would never buy anything from them I can go to other stores Loews, Home Depot for any household item I am searching for and find it way cheaper than Direct Buy. I paid $400.00 at the time, and yet I continue to receive calls to pay the membership. However I did cancel it. The furniture, is overpriced. Should i choose to do household renovations I can get a better quality of cabinets, tiles for less amount. I am able to see the materials as opposed to Direct Buy i choose it from a catalog. Very dissatisfied, and I will never purchase anything from them at all, and would not recommend them to any of my family, friends or colleagues.

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This report was posted on Ripoff Report on 04/23/2014 12:15 PM and is a permanent record located here: http://www.ripoffreport.com/reports/direct-buy/nationwide/direct-buy-membership-cancellation-tampa-florida-nationwide-1141102. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
2Author
2Consumer
0Employee/Owner

#1 Author of original report

Direct Buy

AUTHOR: Deida02 - ()

Received a call and email from Direct Buy they are cancelling my membership and refunding me the initial deposit of $400.00.

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#2 Author of original report

Direct Buy

AUTHOR: Deida02 - ()

The calls were made after i submitted my complaint.

This is the most recent update:

From: Ben Martin <ben@directbuyfortmyers.com>
To:  (((redacted)))
Sent: Fri, Jun 27, 2014 7:12 am
Subject: Re: Luz Diaz 1719518

Luz, 
 
I am awaiting response from my corporate support center to verify the online complaint has been removed. Once this has been verified I'll be in contact with you to begin the cancelation process. Thanks for your patience

Sent from my iPhone
 
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#3 UPDATE Employee

Trying to contact you

AUTHOR: DirectBuy - ()

Hi, Deida02. The owners of the club have been trying to contact you, but there isn't a voicemail on the telephone number we have. Can you please e-mail us at social@directbuy.com and send us an alternate phone number so we can help? Thank you. 

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#4 UPDATE Employee

We'd like to help.

AUTHOR: DirectBuy - ()

Hi Deida. We are sorry to hear that we are losing you as a member. We do have a price comparison program in place for our members. If you could contact us directly at social@directbuy.com and give us more details about your membership experience, we would like to look into this further. Thank you!

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