• Report: #1125712
Complaint Review:

Direct Energy Services

  • Submitted: Sat, February 22, 2014
  • Updated: Sat, February 22, 2014

  • Reported By: maureen — west hartford Connecticut
Direct Energy Services

Direct Energy Services Fine print impossible to read and bill explodes! They WILL NOT cancel service. Houston Texas

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Direct Energy Services customers read the fine print!  More than a year ago our employees were informed of a Direct Energy Services promotion rate of .073500. However, my current rate is .164900, which has resulted in an astronomical electric bill. Evidently the contract expired; the rate is now variable and that was stated somewhere in the fine print. If you try to contact them, it is a very lengthy process and they will do nothing to help you. A CT phone number for customer service is 888.909.3526.  Also contact the BBB and Connecticut Public Utilities Regulatory Authority (PURA)


I would also call on your state legislator, I met the one for where I work in Hartford the other day and apparently this is one of the biggest complaints going into their offices. One call to the Legislator is like 100 votes telling him about the problem!

This report was posted on Ripoff Report on 02/22/2014 12:54 PM and is a permanent record located here: http://www.ripoffreport.com/reports/direct-energy-services/houston-texas-77046-1203/direct-energy-services-fine-print-impossible-to-read-and-bill-explodes-they-will-not-ca-1125712. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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