• Report: #483490
Complaint Review:


  • Submitted: Fri, August 21, 2009
  • Updated: Fri, August 21, 2009

  • Reported By: Eric — USA
Greenway Plaza Houston, Texas United States of America

DIRECT ENERGY Fraudulent Charges, Disgraceful Customer Service, Unorganized and Unapologetic Houston Texas

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I would like to detail the horrible experience I am having dealing with Direct Energy.  I sold my home and vacated the home on 4/30/09.  On April 20,2009 I called to schedule a MVO.  The MVO was never processed.  I callled several times after continuing to receive bills.  Many times I was given the runaround, attitude, and many times there is no record of me calling.  I was offered no help, was treated poorly, and the lack of respect by Direct Energy representatives has been appauling.
I finally filed a complaint with the BBB on 6/20/09.  As a result of the complaint.  Direct Energy found that I should not have been billed past 4/30/09, as a new resident was occupying my home.  My account was closed, and my balance made zero.  In fact, I was issued a credit for 21.60.
Well, after thinking this ordeal was finally solved, I was once again charged by Direct Energy on my credit card for 162.52 on 8/4/09.  I called Direct Energy immediately, and of course they have no record of my BBB claim, no record of my account being closed and set to zero.  I have re-opened my complaint with the BBB.  I also notified my credit card of fraudulent charges to my card by Direct Energy.  I have also filed a complaint with the Texa s Utilities Commission.
I want this issue resolved, my account closed, and a refund of 162.52 placed on my card immediately. 

This report was posted on Ripoff Report on 08/21/2009 12:25 PM and is a permanent record located here: http://www.ripoffreport.com/reports/direct-energy/houston-texas-/direct-energy-fraudulent-charges-disgraceful-customer-service-unorganized-and-unapologet-483490. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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