DIRECT ENERGY Fraudulent Charges, Disgraceful Customer Service, Unorganized and Unapologetic Houston Texas

I would like to detail the horrible experience I am having dealing with Direct Energy.  I sold my home and vacated the home on 4/30/09.  On April 20,2009 I called to schedule a MVO.  The MVO was never processed.  I callled several times after continuing to receive bills.  Many times I was given the runaround, attitude, and many times there is no record of me calling.  I was offered no help, was treated poorly, and the lack of respect by Direct Energy representatives has been appauling.
 
I finally filed a complaint with the BBB on 6/20/09.  As a result of the complaint.  Direct Energy found that I should not have been billed past 4/30/09, as a new resident was occupying my home.  My account was closed, and my balance made zero.  In fact, I was issued a credit for 21.60.
 
Well, after thinking this ordeal was finally solved, I was once again charged by Direct Energy on my credit card for 162.52 on 8/4/09.  I called Direct Energy immediately, and of course they have no record of my BBB claim, no record of my account being closed and set to zero.  I have re-opened my complaint with the BBB.  I also notified my credit card of fraudulent charges to my card by Direct Energy.  I have also filed a complaint with the Texa s Utilities Commission.
 
I want this issue resolved, my account closed, and a refund of 162.52 placed on my card immediately.