Complaint Review: Direct Express
Direct Express US Direct Express Comerica Bank FRAUDULENT CHARGES & Ridiculous Fees. If you are missing money on your card, KISS IT GOODBYE IAustin, Texas
*Author of original report: FYI
So, I start using my card, and every time I went to an ATM, I was charged $3.00 to withdraw money. Then, all of a sudden I would notice my balance wasn't correct and looked on the website at my charges and I had a charge to a company in Kansas and one in Alabama. (I live in California) I called immediately and was told to wait 5 days while the charges were still pending and they closed my card and reissued a new one, which was to arrive in 5-10- days..Well guess what?? That card got "LOST IN THE MAIL" also. So, once again I had to pay $13.50 to have my card expedited.
In the meantime, I asked if they could give me a provisional credit while the fraud department researched it (that's what a REAL Bank would do) but of course they said no and they would send paperwork, which I never received (What a surprise!!) Did that get lost in the mail too?!
I start using my new card, and guess what?? Another fraudulent charge! This one is in Texas...hmmm. I called Social Security immediately and requested to go back to paper checks, and the lady said they have been inundated with complaints about Direct Express. I am on a fixed income and I can't afford to have people steal my money, that I obviously will never see again.
This report was posted on Ripoff Report on 04/22/2012 12:06 PM and is a permanent record located here: http://www.ripoffreport.com/reports/direct-express/iaustin-texas-78708/direct-express-us-direct-express-comerica-bank-fraudulent-charges-ridiculous-fees-if-yo-872117. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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