• Report: #928398
Complaint Review:

Direct Express

  • Submitted: Thu, August 16, 2012
  • Updated: Mon, July 21, 2014

  • Reported By: Je'' Clark — Indianapolis Indiana United States of America
Direct Express
Internet United States of America

Direct Express Comerica Bank Class action lawsuit againt Direct Express needed! Internet

*General Comment: this company is still at it

*Consumer Comment: question

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Direct Express/ Comerica bank is a scam, and has scammed thousands out of money. No one is regulating their policies. There aren't any locations anywhere a consumer can visit to straighten out matters. This entity was supposed to be set up for those who could not open a bank account who receive Social Security benefits. This company scammed my brother out of over $4000.00.

Calling direct express is the most frustrating thing you could possibly do. The answers are inconsistant, the fraud department won't even speak with you. The supervisors speak to you as if you are a criminal. But it is your money that pays for their jobs.  I see first hand the trouble they have caused to many. The government in 2013 will require all who do not have an account to be put on direct express. Here we have disabled, the elderly who are receiving the only money they survive on, and some can not articulate what it is they need. Several accounts are being illegally set up by direct express.

The people are calling reporting that they never set up direct express. You cannot cancel direct express unless you visit a local Social Security office. You now have to visit a SSA office to prove identity and then they fax your id to Direct Express who conveniently loses the fax. Also I have  noticed reports of people being sent another card and they can't get their benefits. The trick is the questions they ask, where did you live 10 years ago, have you ever had a morygage? how would a mentally disabled person know that, how would a senior over 60, 70, 80 years old know the answer? Would you want your mother, grandmother, family member being scammed by them? Someone needs to stand up and stop this before they are given all access to people's accounts in 2013.

A class action lawsuit would speak volumes to this company! Saying this is not the way  companies should practice business. Fight Back! I have filed complaints with Better Business Bureau, The attorney General and federal reserve.

This report was posted on Ripoff Report on 08/16/2012 07:17 PM and is a permanent record located here: http://www.ripoffreport.com/reports/direct-express/internet/direct-express-comerica-bank-class-action-lawsuit-againt-direct-express-needed-internet-928398. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

this company is still at it

AUTHOR: Katrina - (USA)

 My 5 yr old daughter is a cancer patient and her money goes on this card monthly because we are often out of state for treating. Not only did they allow someone to go in and change all of our info and passwords and mailed then a new card but they done all of this without any notice to us (even Facebook makes me confirm the password change by texting me a pin) Now they're saying that it takes 48 hours to receive a fax that verified my PI with an ID but they're not freezing the account.

When I called for the police department to get the fax for a subpoena to begin an investigation they tell me that the original fax number given is not the same as the one used for legal purposes but won't give us any information on how to reach that department. Needless to say my daughter was unable to make her appointment because we have no money to get there and this company is obviously guilty of inside fraud. I'm actually working with natural news reporter's to get this place busted because we are only one of 100s being scammed monthly without protection and it's time for a change. I'm sure that when the people that answered our calls can't get their own checks due to the company being frozen for investigation they'll probably wish theyd treated us better.

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#2 Consumer Comment

question

AUTHOR: Stacey - ()

 I have not a clue what the rip off is about.  All I can think of is that your brother did not use a check register and spent more money in his account than he had.  As for a Class Action suit - the only people who benefit from this type of suit are the attorneys.  IF there is a suit then you are lucky to get about 10 dollars.

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