• Report: #1172051
Complaint Review:

Direct Express

  • Submitted: Sun, August 24, 2014
  • Updated: Sun, August 24, 2014

  • Reported By: Ellen — Puyallup Washington
Direct Express
Nationwide USA

Direct Express Comerica Direct Express allowed someone in Georgia to get a replacement debit card for me and they drained my account. San Antonio Texas

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I am a 66 y.o. single female on Social Secuirty.  My check is sent to Direct Express and put on a debit card each month.  At the first of this month I went to purchase a money order for my rent and my card was declined stating "invalid card".  After three attempts I went home and checked my account online.  It said I had $3.84 in my account.  My statement showed nine withdrawals at two ATM's in Georgia which amounted to $1179.00.  I live in Washington.  I immediately contacted Direct Express to find out how this had happened.  They informed me that on the 27th of July a person contacted them stating they needed a replacement card using my name and they wanted to change my address to a town in Georgia.  Direct Express did send the person a replacement and charged my account $4.00 for the replacement card and $13.50 for expedited mailing.  By the 1st of August they received the card and took $1179.00 out of my account.  Direct Express stated they would dispute the charges and they said they would sent me a questionnaire which I needed to return in 3-5 business days.  I had to fax them 2 pieces of ID and a current utility bill with my name and address on it.  I did everything they told me to.  When I didn't receive the questionnaire I contacted Direct Express and told them I had not received the questionnaire and they said they would send me another one which I also never received. 

I went ahead and sent a letter of complaint to Direct Express in San Antonio, Texas which they received on the 15th of August.  I have contacted Direct Express almost daily and have been hung up on, told I could not talk to a Supervisor, told there was no number that I could call at the dispute center and just given the run around.  The customer service representatives have been very rude to me and treated with disrespect.  I still have not heard a word from Direct Express and cannot get any answers.  I was told about "provisional credit" but have not been able to get this.  They said "if I qualify".  I asked what the qualifications were and they stated there were no specific qualifications, it was up to the investigators.  Now they say I qualify but have not gotten it because the investigators might decide not to give it to me.  I have not been able to pay my rent this month or pay any bills.  I am getting threatened with my power being shut off and my phone.  The people at Direct Express could care less.  I did nothing wrong here and I am being treated like a criminal.  I think the government should look into Direct Express because I am beginning to think this was an inside job.  I don't know if this has happened to anyone else but this has caused a lot of problems for me.  I cannot get anyone to help me and I do not know what to do.  Who knows if I will get my money next month of not.  It took someone  only four or five days to turn my world upside down and I have been fighting with Direct Express all month and cannot find out anything.  I do not understand how Direct Express can allow someone to get my card and withdraw all my money and then treat me like they have and they don't care.  I hope Social Security really looks at this company and reevaluate who they send our money to.

This report was posted on Ripoff Report on 08/24/2014 11:03 PM and is a permanent record located here: http://www.ripoffreport.com/reports/direct-express/nationwide/direct-express-comerica-direct-express-allowed-someone-in-georgia-to-get-a-replacement-de-1172051. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Direct Express

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?