• Report: #1049541
Complaint Review:

Direct Flooring and Design Inc

  • Submitted: Thu, May 09, 2013
  • Updated: Thu, May 09, 2013

  • Reported By: JohnnyCO303 — Littleton Colorado
Direct Flooring and Design Inc
6476 Silver Mesa Drive Highlands Ranch, Colorado USA

Direct Flooring and Design Inc of Castle Rock/Highlands Racnch CO defective workmanship Bryan McGlasson fails to stands behind work/misrepresented dealership status/did not honor warranty when flooring warped Highlands Ranch Colorado

*REBUTTAL Individual responds: Personal vendetta???

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I contracted with Direct Flooring & Design Inc. of Castle Rock/Highlands Ranch d/b/a Bryan McGlasson to install laminate flooring in the ground floor of my townhouse in Littleton. Bryan McGlasson inspected and measured the location. I chose a style of flooring which Bryan McGlasson represented was suitable for this location, and (at the suggestion of Bryan McGlasson) paid extra for a thicker membrane of underlayment.

I paid for such goods and services in full and, when Bryan McGlasson performed the installation, Bryan McGlasson failed to properly acclimate the flooring product after delivery and before installation. I notified Bryan McGlasson that floor was beginning to warp at the seams. A few months after being installed, Bryan McGlasson had the manufacturer (Shaw Flooring) send a representative who inspected the defective flooring, and declared it to be a total loss due to severe warping to the point at which it was not usable because Bryan McGlasson failed to properly acclimate the product after delivery and before installation. A second credentialed flooring expert also perform testing on-site and determined that the flooring had warped to the point at which it was not usable because Bryan McGlasson failed to properly acclimate the product after delivery and before installation. 

Bryan McGlasson did not disclose to me at the time that he had lost his Shaw dealership. Bryan McGlasson would not stand behind his labor or materials.  If he promises you any type of warranty, do not believe him.  He does not stand behind his work.  Accordingly, Bryan McGlasson and  Direct Flooring & Design Inc owes me no less than approximately $4084 for supplies, materials, labor, etc.


This report was posted on Ripoff Report on 05/09/2013 07:59 AM and is a permanent record located here: http://www.ripoffreport.com/reports/direct-flooring-and-design-inc/highlands-ranch-colorado-80130/direct-flooring-and-design-inc-of-castle-rockhighlands-racnch-co-defective-workmanship-b-1049541. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

Personal vendetta???

AUTHOR: Bkm2013 - (USA)

a personal vendetta??? Thx , a piece which claims that Mr. Bryan McGlasson sued Zodrow for online reviews which reported that a noncontest judgment on behalf of his former carpeting, flooring and tile company, Direct Flooring and Design, Inc. for poor workmanship and failure to stand behind his work and warranty after a he personally defectively installed laminate flooring in Zodrow’s condominium in 2011 . The posting also contends that the subject of Floors Free workmanship and warranties are a matter of general interest and readers of the posting should know the history and business practice of Bryan McGlasson and Floors Free, Inc. There are many inaccuracies in his post , first of all direct floor and design inc went insolvent due to the state of the economy as it hurt many of us Americans during that time ! In which we rebuilt ourselves as many of us had to, take a look at all our satisfied customer reviews online as our reputation speaks for itself , this is the only person that has reported a negative comment against Floors free inc and never was a customer of Floors free inc First, the readers of Zodrow’s posting, if any, should know Zodrow’s history and practices as an attorney. Zodrow is a disbarred lawyer in several states. Zodrow was disbarred by Supreme of Colorado, the Maryland Court of Appeals and California Supreme Court in 2014 for a making misrepresentations to the Colorado Supreme Court, and knowingly filing false statements in the United States Bankruptcy Court for the District of Colorado. Moreover, Zodrow was convicted of a felony for doing so. It is a very unlikely that Zodrow ever be readmitted to practice law in any state, because his conviction for a felony for knowingly and intentionally filing false statements in the Federal Bankruptcy Court Colorado The Maryland Court of Appeals (highest court in the State of Maryland) also disbarred Zodrow for his conduct which the Court of Appeals stated was infected with fraud, deceit and dishonesty. Accordingly, Mr. Zodrow’s truthfulness and credibility is highly questionable with respect to the statements he made in his posting, as shown below. Significantly and consistent with his conduct resulting in his disbarment as an attorney, Zodrow misstated the facts in his posting. Thus, Zodrow was never a customer of Floors Free, Inc., and consequently, has no personal knowledge of Floors Free’s workmanship and warranties, or indeed, Floors Free’s business practices.

Therefore, Zodrow has no legitimate basis for claiming that Floors Free does not stand behind its workmanship and warranties. In fact, Floors Free has received many, many positive reviews of its workmanship from customers. The readers of Zodrow’s posting, if any, should also know that Zodrow’s posting is the only negative review Floors Free has ever received. Moreover, the court ruled in the lawsuit to which Zodrow refers in his posting that the lawsuit was not a matter of public concern despite Zodrow’s contention that the lawsuit subject is a matter of general concern. Finally, Zodrow fails to state in his posting that he attempted to sue McGlasson personally in connection with his dispute with Direct Flooring and Design in 2012. The courts in Douglas County, Colorado and in Jefferson County, Colorado ruled that Zodrow could not do so. Furthermore, Mr. McGlasson was never the owner of a number of other defunct flooring companies as Zodrow claims in his posting. Floors Free, Inc. has a sterling reputation in the flooring industry in Colorado, and has had many satisfied customers as evidenced by the positive reviews and customer feedback Floors Free has received. As noted above, Zodrow’s posting is the only negative review Floors Free has ever received, which in Floors Free’s opinion, is based on Zodrow’s vindictiveness towards Mr. McGlasson.

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