• Report: #759305
Complaint Review:

Direct Gardening

  • Submitted: Mon, August 01, 2011
  • Updated: Mon, August 01, 2011

  • Reported By: Deb — Westminster Colorado United States of America
Direct Gardening
1704 Morrisset Dr Bloomington, Illinois United States of America

Direct Gardening Inconsistant guarantees given by customer service, refused refund. Bloomington, Illinois

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After receiving and inspecting my order of April 1 totaling 81.18, I called Direct Gardening's customer service telling them that all the plants looked dead. I was informed that they were all dormant and to plant them per the instructions included. I did as suggested.

By June 30th nothing had sprouted or grown so I emailed customer care. I was told to return the original shipping label along with a letter stating which plants did not grow and they would replace the plants. I did as requested. They have a refund policy of 14 days. It is impossible to tell after 2 weeks if the plants will grow so their refund policy is a joke. When I emailed to see about my replacements/refund I was emailed back saying that it was to late to issue either. Besides, I do not want any replacements as they would be no better than the originals. 

I informed them I would be filing a report with the Attorney General and the BBB in their area.

Do not under any circumstances by from this company.

This report was posted on Ripoff Report on 08/01/2011 02:09 PM and is a permanent record located here: http://www.ripoffreport.com/reports/direct-gardening/bloomington-illinois-61704/direct-gardening-inconsistant-guarantees-given-by-customer-service-refused-refund-bloo-759305. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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