Report: #936277

Complaint Review: Direct Gardening

  • Submitted: Mon, September 03, 2012
  • Updated: Mon, September 03, 2012
  • Reported By: barbara ann — Kenilworth New Jersey United States of America
  • Direct Gardening
    1704 Morrissey Drive
    United States of America

Direct Gardening House of Wesley This company and its associates are FRAUDS! Internet

Show customers why they should trust your business over your competitors...

Do not buy from any of these nurseries. I found out after I ordered  that there are HUNDREDS of complaints against them with the BBB and on Dave's Gardening website. There is an alert on them and they have a "D+" rating.
I ordered a "Peace Rose" from them,  for $7.98 plus  $9 shipping.
I waited and waited and 4 weeks later, the rose arrived - dead! The canes were all black and the roots dried up.  I planted it anyway, watered and fertilized it but it never grew.
When I contacted them I was told to mail back the DEAD plant and the original shipping label to receive a refund of the plant price only.

It is my contention that they are cheating customers by requiring them to return dead plants at the customer's expense in order to receive a refund . And if you discarded the original shipping label, you are  out of luck.

It would cost me more to mail the dead plant back to them than I would get for a refund. [continued below]....
..... That is unreasonable and I believe they know that. I offered to send them a photo of the dead plant and the original shipping label  which was reasonable, but they refused.
I filed a complaint with BBB and Consumer Affairs in IL.

Finally, Consumer Affairs contacted them and they agreed to refund the purchase price of the plant if I returned the original shipping label which I had fortunately kept.  I am still awaiting said refund.
Other reputable nurseries will issue a refund if you simply ask for it. 

Be warned that there are multiple complaints against Direct Gardening et al. Order from them at your peril!
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This report was posted on Ripoff Report on 09/03/2012 08:51 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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