Direct General Insurance Company aka Direct Insurance fraululent billing practices ripoff Nationwide

I have worked for Direct for over 7 years and there are procedures that we must follow. When an insured wishes to cancel their policy they must write a letter with their policy number/numbers stating when they would like their policy cancelled. They may either mail or fax the letter to us. They may elect to go to an office should they not want to write a letter. We write a general auto policy and if the insured elects they may purchase additional policies which offer extended coverages. These coverages offer rental and medical reimbursement and are assigned a different policy number. When cancelling a policy the cancellation form or letter must have all policy numbers written on the letter or cancellation form. This is a requirement that legally we have to abide by. I apologize for any confusion that this insured has. Direct is and has always been a wonderful insurance company who cares a great deal about it's insured's. Customer Service is one of Direct's top priorities. Should this insured write his/her policy number in this rebuttal I will happily check on the status of his/her refund and if a number is provided on the policy I will call the insured directly with a response.