Complaint Review: Direct Merchant's Bank - Tulsa Oklahoma
- Direct Merchant's Bank www.directmerchantsbank.com Tulsa, Oklahoma U.S.A.
- Phone: 800-379-7999
- Web:
- Category: Credit & Debt Services
Direct Merchant's Bank ripoff false late fees telephone harrassment we reported lost bill were penalized refused to close account Tulsa Oklahoma
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I noticed my husband's credit card bill was late. He called Direct Merchant's Bank, found out the bill was missing and requested a copy of bill. He also cancelled his card and ordered a new one to prevent possible identity theft.
We never received a copy, only threatinging letters to pay. We called again and explained AGAIN. Still nothing but nasty letters and phone calls (8 or 9 a day.
No copy ever arrived, but the next bill did with a double minimum payment and a late fee. We called again to remove late fee and close account. They refused. We mailed double payment that day (Sat. June 5). We have been tormented by 8 to 10 phone calls a day beginning on Monday, June 7. We also received a letter saying we are having our credit limit severely lowered.
We were the victims here and did what any responsible citize would do...reported a missing card/bill. We are being harrassed by the company rather than protected by them.
Nancy
saint petersburg, Florida
U.S.A.
This report was posted on Ripoff Report on 06/10/2004 10:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-merchants-bank/tulsa-oklahoma-74121/direct-merchants-bank-ripoff-false-late-fees-telephone-harrassment-we-reported-lost-bill-94395. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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