Direct TV Rip Off and False Information Killeen Texas

On 13 April 2006, I called Direct TV to get a cost comparison between them and Direct TV. In doing so, I asked if I would still be capable of receiving the LA and New York channels and was told yes. I was also informed that I had thirty days to compare without receiving any penalties.

After two days of service in the home, I discovered that I not only did I not have the New York and LA Channels, I did not have half the channels that I had with Dish Network.

I then called back to Direct Tv and informed them that I was mislead with what they told me and would like to have all the channels. I also reminded them what their sales person had told me about the thirty day comparison. I am now being told that if I want the LA and NY channels that I must put in a waiver, however they refuse to assist with the waiver.

I am also being told that I will be charged upwards of $300 dollars should I break the contract with them. As a soldier, I find it very disgusting. I did all the research between the two and Direct TV offered me channels that they were aware I could not get and instead of making good on the sale, they are basically telling me, sorry you received bad information from our supervisors but, too bad for you!!

Aya
killeen, Texas
U.S.A.