Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #773687

Complaint Review: Direct TV - El Segundo California

  • Submitted:
  • Updated:
  • Reported By: TJ — Greenacres Washington USA
  • Author Not Confirmed What's this?
  • Why?
  • Direct TV 2230 E. Imperial Highway El Segundo, California United States of America

Direct TV Charging early termination fees when service cannot be provided at new residence. El Segundo, California

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Something needs to be done about cable tv providers charging early termination fees when the subscriber moves to a location that will not allow their equipment to be placed on their new dwelling! 
 
When we found out we were relocating for work, we contacted Direct TV, who put our account on suspension until we moved into our new home. 
 
We moved to a new home for a  job relocation - my husband is a 30-year federal firefighter.  A technician from Direct TV came out to our new home and determined the only "line of sight" would require the satellite dish to be attached to the home.  Our landlord will not allow anything to be attached to this home.  As well, the HOAs in this community are strict on where you can and cannot put a satellite dish. 
 
After being told by two Direct TV representatives that this would not be a problem (cancelling out account without being charged a fee), I received a bill for a $300 cancellation fee.  After speaking with a customer service rep, then being placed on hold for over 30 minutes to speak with a supervisor, I was not only told that there was nothing they could do, but the supervisor then acted as if he could not all of a sudden hear me, and then hung up on me.
 
These contracts should be forbidden, or at least amended!  Many people move for legitimate reasons and heavily penalized for these contracts they are forced to sign to be able to receive cable service.  It seems synonymous with an autocracy! 

This report was posted on Ripoff Report on 09/06/2011 08:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-tv/el-segundo-california-90245/direct-tv-charging-early-termination-fees-when-service-cannot-be-provided-at-new-residenc-773687. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now