Complaint Review: Direct TV
- Direct TV
2230 E Imperial Hwy
El Segundo,, California
- Phone: (310) 535-5225
- Category: Satellite Companies
DirectTV hit me 4yrs ago.
Could not beat AT&T's DSL bundle deal at the time. Local cable company service was awful... Internet services was out for days at a time and cable was double the national average for kids programing in Springfield, Mo...
So I ordered the package deal becuse it was cheaper than cable. Called DirectTV to follow through with per-motion. Needed a second receiver sales rep told me I could have an "additional reciever at no additional charge".
When I received the first bill it was almost double what I was paying for cable. Reviewed bill and noticed I was getting charged for second receiver and programing.
Called DirectTV about the issue. If they would not honor I wished to cancel. Was told that I would receive a credit.
Next month bill second receiver was not taken off. [continued below]....
Over 4yrs later I noticed a charge against my credit for $500+ dollars.
Called in to DirectTV Oct. 21st 2013 Rep looked up old service address and verified they received the equipment back. Rep stated I owed $5 that was charged off and owed a zero balance.
Asked, why is their a $500+ bad credit entry on my credit reports?
Pause, then rep stated, oh I see you were charged an "Early Cancellation Fee"
Explained the situation of billing issues and was told nothing could be done except to pay the full amount or re-establish service for another 2yr. contract!
Less than 60 days service service and canceled. Returned equipment and was still charged cancellation.
Have reached the statute of limitations and this bad credit entry is still on my credit report. Should have never been charged an early termination fee when service was don't delivered as promised. Feel DirectTV is in violation of the Fair Consumer Trade Act... If nothing else their business practices are unfair to consumers.
This report was posted on Ripoff Report on 10/21/2013 08:57 AM and is a permanent record located here: http://www.ripoffreport.com/reports/direct-tv/el-segundo-california-90245/direct-tv-early-cancellation-fee-el-segundo-california-1093398. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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