Report: #1132897

Complaint Review: Direct tv

  • Submitted: Sun, March 23, 2014
  • Updated: Sun, March 23, 2014
  • Reported By: bsully1231 — St. Louis Michigan
  • Direct tv
    2230 E. Imperial hwy
    El Segundo, California

Direct tv Stole money out of my bank account El Segundo California

Show customers why they should trust your business over your competitors...

Since I started service with Direct tv,  Dec. 2013.  I have had nothing but problems with my bill.  I tried 3 different time to stop auto bill pay( both on the website and over the phone/ customer sevice).  The price I agreed to pay when I signed up was $51.70 a month.  I was charge $20.00 more from the get go.  I called and complained right away and was told they would credit me the over charged amount.  They owed me $40 and I only get $30 back in credit on my bill.  I had not even recieved my bill for this month yet and they took $107.71 out of my bank( on a Sunday morning)  03/16/2014  account without permission.  I called them right away and they told me they would take the $51.70 for my bill out and refund me the rest( $56).  Instead, not event a week later I get only $32 back, but I was owed $56.  The same day they refunded me the $32.  They took $123.02 out of my account even thou my balance was $0.00.  I have told Direct tv since January 2014 not to take any money out of my account, and have told them 4 times since December not to take any money out of my account( auto bill pay or not).  I called Direct tv as soon as I saw the $123 charge and they told me they had no record of that??  Yet even after I called and complained, they still let the $123 fee go past the pending phase at my bank.  I cancelled my debit card Direct tv had on file and said they needed to sign me up.  I never signed up for auto bill pay like they said I did.  Not sure what kind of scam this is, but you can't even sign up for there service without giving them a debit/credit card #.   I now have at least $35 in over draft fees from my bank and the hassel of having to wait 10 days for a new debit card.  Ever time I have called Direct tv to complain.  They tell me that they took care of the problem, but then I get blind sided the next month or even soon.  As far as I'm concerned Direct tv has not lived up to there end of the contract since I signed up.  I am not a lawyer, but when a company over charges you and never pays you what they owe you.  Is this not a criminal offence??  And how much money has direct tv made off of over charging there customers and only giving them half of what they owe them back??  I have filed a dispute with my bank,  but what else can I do? to get my money back.  I didn't even owe them anything ( $0.00) balance plus they owed me over $56.  When they took $123.02 from me.  Isn't this stealing??  Any and all advice would help alot.  Is really sad that I never had any problem like this ( being ripped off) when I spent 10 months in Kuwait, and the service was as good or better.  Thank you for your help and time

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This report was posted on Ripoff Report on 03/23/2014 07:47 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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