Report: #920548

Complaint Review: Direct T.V.

  • Submitted: Tue, July 31, 2012
  • Updated: Wed, August 01, 2012
  • Reported By: joe — Frankfort Kentucky United States of America
  • Direct T.V.

    Franklin, Kentucky
    United States of America

Direct T.V. Direct T.V. robbed me on July 26,2012 of $969.35 even though they didn't use a gun. They got my account information from where i helped a disabled lady.She became very sick and couldn't pay her bill Franklin, Kentucky

*Consumer Comment: Great job strident

*General Comment: A couple of things you might want to do.

Show customers why they should trust your business over your competitors...

        In May,2012 i helped a handicap disabled lady get Direct T.V,because shes based on a fixed income. The lady had no credit cards or bank card. We called Direct T.V. for assistance that she could afford. It was $20.00 to start it and it would go in her name and after that she was to pay herself. She plainly stated to them that the card was only responsible for hook up. They assured us that my card wouldn't be charged any other money besides the $20.00 hook up fee.  In June,2012 the lady become very sick and could't pay her bill of $139.00. In June the service was cut off. On July 26,2012 without any notifacation they took $969.35 out of my account.I called Direct T.V. and asked them why they took my money. They said she didn't pay her bill on time. I asked why didn't you just take her monthly payment. The man said he wasn't autherized to do so. I him told well you wasn't autherized to drain my account either.The lady didn't even have a full 2months service.
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#1 Consumer Comment

Great job strident

AUTHOR: The Outlaw Josey Wales - (United States of America)

 Now go collect your check
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#2 General Comment

A couple of things you might want to do.

AUTHOR: Striderq - (U.S.A.)

First, file a dispute with your bank for an unauthorized charge on your debit card.

Second, tell the bank there's been fraud on the card and get them to close the card immediately and give you a card with a completely different number. Remember that any automatic debits you have set up will need to transferred to the new card number.

Two possible reasons the charge was so high. First, to fulfill the length of contract, probably 24 months. But more likely, charge for equipment not being returned. When she didn't pay the bill, she would have gotten a letter saying pay by this date or return the equipment to avoid being chrged for it.Unfortunately a LOT of companies keep debit/credit card numbers even though they "agree" it'll only be for a one time charge. It's best if your going to help someone to give them the cash to use their card or send a money order so that your card or account number is not compromised. I hope this turns out well for you.
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