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Report: #401877

Complaint Review: Direct TV - Greenwood Village Colorado

  • Submitted:
  • Updated:
  • Reported By: henderson North Carolina
  • Author Confirmed What's this?
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  • Direct TV P.O. Box 6550 Greenwood Village, Colorado U.S.A.

Direct TV Unauthorized payment from checking account Greenwood Village Colorado

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Last week I I tried to pay a bill with my debit card and the transaction was denied. This was odd because I knew I had the money to cover the bill in my account. I go to check my checking account and find out that there has been a transaction for $181. 00 taken out of my account. I call the bank and they tell me that Direct TV had taken the money. And I had NOT authorized the payment. so I call them and they tell me that they have the right to take the money out. Get this...the account is not even in my name!! It's my brothers account! I let him use my card to make a payment once and they came back to take money from me! Incredible!

So now I'm on the phone with Direct TV and they want MY banking statement with the transaction on it. How in the world do you need this..you knew where to go to get the money.So obviously somebody has my bank info! Then the rep tells me to give them 8 days to refund the money. I wait 8 days and nothing.

So now, I have to call back and start all over again. Now the rep tells me that she has to verify the bank/card information with the account holder! Dumb, dumb - IT"S NOT THE ACCOUNT HOLDER"S CARD! How can HE verify MY card? I ask for the finance office and it's like I asked for the president. "No one talks to the finance office...we don't even talk to them. You have to send a letter." After a couple of minutes banging my head up against this Indian brick wall, I find this site. Now I see all the complaints for the same thing!

My question is, do I send these crooks my information. Or do I go to the authorities because they illegally accessed my account?

Tntmom
henderson, North Carolina
U.S.A.

*EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.



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This report was posted on Ripoff Report on 12/16/2008 09:50 AM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-tv/greenwood-village-colorado-80155-6550/direct-tv-unauthorized-payment-from-checking-account-greenwood-village-colorado-401877. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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