Complaint Review: Direct TV - Greenwood Village Colorado
- Direct TV P.O. Box 6550 Greenwood Village, Colorado U.S.A.
- Phone: 800-347-3288
- Web:
- Category: Satellite Companies
Direct TV SHODDY INSTALL JOB & RECEIVER DOESN'T WORK GREENWOOD VILLAGE Colorado
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
When we got our new home it was 2 years old and had direct tv already wired in it so we figured we'd use them for our TV service. I should have known what would happen after they said they couldn't "install" for 3 weeks. I accepted that and had the install done when I was in Hawaii so my adult daughter was here to accept the service guy and the equipment. My home is a 2 story home and had all rooms wired from the previous owner so we assumed it was a short process...WRONG!! Even though all rooms were already wired, it took him 3 hours to "complete" the job. My daughter was on the main level of the house and didn't go upstairs to check his so called work. When I returned home, I went to turn the tv in the master bedroom on and guess what??? IT DIDN'T WORK!! I called them Monday the 12th of Nov. and told them they had 48 hours to get my receiver working. No surprise there, nobody ever called me back and when I called them back today, they had no record of my call-even though I threatened to cancel and switch to DISH NETWORK. When I called them today, I was passed around several times, hung up on, and placed on hold over 45 minutes before I hung up. I called DISH NETWORK on my cell phone while I was on hold with direct tv and have an appointment tomorrow for their installation. They don't charge for the second DVR and were thrilled to remove a direct tv dish. Now, to add insult to injury, direct tv will send out prepaid labels to return their boxes....but the rep I spoke to named Justin said they would arrive in "a few weeks". In the meantime I am still being billed for their so called service.
When we ordered direct tv we had to pay for the second DVR receiver, so when I told them we were done with their company and just want a refund for the receiver that never worked...I WAS TOLD I HAVE TO WRITE A LETTER AND "ASK" IF THEY WILL REFUND MY MONEY!! This is complete BS, and I will be writing to the better business bureau.
So, if you're looking for satellite TV, DON'T EVEN CONSIDER DIRECT TV, if you do you're looking for problems. Their customer service people don't care one bit about their customers and the FCC needs to re-think allowing this companys license.
Tonysgirl
Shakopee, Minnesota
U.S.A.
This report was posted on Ripoff Report on 11/16/2007 11:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-tv/greenwood-village-colorado-80155/direct-tv-shoddy-install-job-receiver-doesnt-work-greenwood-village-colorado-285170. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
Advertisers above have met our
strict standards for business conduct.