• Report: #702854
Complaint Review:

Direct TV

  • Submitted: Fri, March 04, 2011
  • Updated: Fri, March 04, 2011

  • Reported By: Barrbe — san clemente United States of America
Direct TV
Internet, California United States of America

Direct TV Constant service outages Internet, California

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Signed up for service 1 month ago.  Also paid  for "extra protection" program.  $85/month  Have outage and no tv/cable for days at a time.  Can't get service technicians out on a timely basis although I am paying a monthly fee for the "additional service protection"  Their customer service is awful, once you are on a contracted plan you are stuck with them, whether you are getting any tv reception at all. 

After 10 phone calls with extensive wait times and no resolve combined with the fact that this latest outage was the third issue in 4 weeks, the customer service department finally escalated my issue (outage) to their Case Managers. The managers are as bad as the customer service reps as far as not caring.  They will make it clear that because you are contracted under their plan  they don't really care if you have any service or not.  

Latest outage was 4 days of no tv at all. Had to take a half day off from work for technican as they will only make calls during business days.  later told this was not the truth either.  Once tv was restored  it took another two calls to try to get a refund for lost days  of whereby they agreed to refund $9.00.  Total on this

Tally on this latest  outage: 4 days no service, 12 phone calls to horrible servcie representatives  and  1/2  day of work lost.  Oh yes for all this -  a $9.00 refund.

Be warned that Direct TV this is not a reputable cable provider and it will be a fight every other week.

This report was posted on Ripoff Report on 03/04/2011 08:03 PM and is a permanent record located here: http://www.ripoffreport.com/reports/direct-tv/internet-california-92672/direct-tv-constant-service-outages-internet-california-702854. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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