Report: #991070

Complaint Review: Direct TV

  • Submitted: Fri, January 04, 2013
  • Updated: Fri, January 04, 2013
  • Reported By: Squeeky Wheel — Dahlonega Georgia United States of America
  • Direct TV
    Main: 2230 E. Imperial Hwy,
    United States of America

Direct TV DIRECT TV Settles with 49 States Attorney Generals per BBB 2010 Internet

Show customers why they should trust your business over your competitors...

Direct TV is not a BBB accredited company.  They are not required to be, and may have chosen not to be.  At the BBB website, they currently hold a D+ score by BBB.  This is based on a number of items which you can read at the BBB website:

The reason for their D+?

Factors that lowered this business's rating include:26,344 complaint(s) filed against business (not sure if this is for CA only)

Government action(s) against business

26333 complaints closed with BBB in last 3 years 
5693 closed in last 12 months

Complaint Type Total Closed Complaints
Advertising / Sales Issues 5799
Billing / Collection Issues 9953
Problems with Product / Service 10450
Delivery Issues 71
Guarantee / Warranty Issues 60
Total Closed Complaints 26333
Advertising / Sales Issues : 5,799
Billing / Collection Issues : 9,953
Problems with Product / Service : 10,450
Delivery Issues : 71
Guarantee / Warranty Issues : 60

Government Action:
On December 15, 2010, this company entered into a settlement agreement with 49 state attorney Generals to resolve charges brought by the States alleging misleading sales and marketing practices.

You can read a detailed report about the findings of the multi-state investigation at the BBB website.  Simply type in DirecTV, Inc. in the "Business and Charity Reviews" box.  You may type in your state, or California. 

If your issues with DirecTV sound like any of the findings which were to be corrected per the settlement with the 49 states AG offices, then give your local State AG's office a call to file a complaint for noncompliance with the settlement agreement. 

In addition, we have all watched the legislative changes in credit card servicing etc. change over the past few years after enough people raised HELL.  I am thinking, from the alarming statistics I am reading about the practices of Direct TV at this website and others, we should each and all be writing a letter to our State AGs, with a copy going to the FCC, and more importantly, to our State Senators/Congress.

Hope this helps someone out there from being yanked around.  Next time you speak to a DirecTV rep, you may want to refer to the 49 state investigation, and the settlement agreement.  Maybe they will listen, maybe not.  Happy New Year everyone!  Make a resolution to empower yourself against RIP OFFs!

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This report was posted on Ripoff Report on 01/04/2013 04:53 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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