• Report: #1037755
Complaint Review:

Direct TV

  • Submitted: Mon, March 25, 2013
  • Updated: Mon, March 25, 2013

  • Reported By: Juanita — Mercedes Texas
Direct TV
2230 E. Imperial Hwy. Internet United States of America

Direct TV False information - overcharges Internet

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In Nov. 2012, I applied for and was offered a $29.99 cable service package from Direct TV after I phoned a number on my ATT landline bill.  In Dec. a technician installed a dish and a black box and established cable service to my HD Sony Bravia 40" TV set.    The bill for December 2012 was for $42.00; I complainted to Direct TV but their representatives refused to discuss the billing issue and the fact that I had applied and promised the 29.99 package.

I then filed with the BBB.  The company replaced the initial box with a smaller box - the picture was very bad and some channels were removed.  I refused the company's solution because I no longer had HD when my Sony is an HD receiver!    I then returned the cable cards and requested that the company removed their black boxes from my property.

I was shocked when I restored my regular TV antenna to find that my TV is no longer HD.  I believe that the Direct TV equipment damaged my set.

I found out that no matter what package the consumer requests, Direct TV will install a box called a "Genie" and overcharge customers.  Their representative outright lied to me and the package that was offered was not the one that I was billed for; the company refuses to negotiate with regular customers and they are a multi-billion company because they overcharge customers as was my case. 

I do not know how to restore the HD in my Sony HD TV.

This report was posted on Ripoff Report on 03/25/2013 09:11 AM and is a permanent record located here: http://www.ripoffreport.com/reports/direct-tv/internet/direct-tv-false-information-overcharges-internet-1037755. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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