DIRECT TV Rebate Ripoff Runaround Internet

How many people out there are not getting rebates promised on new DVR service?Yes,we finally resolved the matter, but it took over 5 months of badgering them to own up to their advertised rebate program.They WILL not provide their own customers with a phone number to the rebate center-as if a whole division of Directv is plodding along through their workday without benefit of phone service!What was most astonishing to us was the hang ups when their phone "experts" were at a loss as to how to resolve the matter.Tip...do not use 1-800-494-4388...they just give up and hang up.Unbelievable!We finally were treated properly and worked through the B.S. after dialing 1-888-297-0945.I researched and discovered these are two different call centers with completely different views on what constitutes good customer service.

Stephen
vancouver, Washington
U.S.A.