Complaint Review: Direct TV - Miami Florida
- Direct TV www.directtv.com Miami, Florida U.S.A.
- Phone: 888-388-4249
- Web:
- Category: Bait-and-Switch
Direct TV deceptive trade practices Miami, Florida
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I ordered the commercial choice package for my new sports bar on 2/26/08. I was promised 50% off the $151.00 commercial choice package for six months, Free Installation, and HD service if I purchased 3 HD receivers for $200.00 each. They billed my credit card $673.26 on 2/26/08.
When the installer showed up, he tried to charge my $400.00 for "custom installation". I insisted on the free installation that I was promised. It took 3 heated phone calls, 1 week of time, and a new "installation contractor" until my service was up and running on 3/10/08.
Today, I received my first bill. I expected about $75.00 plus tax. The bill is $206.11. Once again, I called to inquire, and was told that my 50% discount had not been applied yet, and if I want HD service, they were going to bill an unexpected $49.00 per month.
Now, having my over a barrel, I have 3 choices. Pay the $49.00 per month for the HD service, discontinue the HD service, and eat the $673.26 that I paid for the HD receivers that are non refundable, or cancel the service all together, eating the $673.26 plus a $300.00 early cancellation fee.
Please help me if you can. I have a brand new business here that is tough enough. I do not have the resources to take on a company this size.
Mike
Wichita Falls, Texas
U.S.A.
This report was posted on Ripoff Report on 03/24/2008 08:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-tv/miami-florida/direct-tv-deceptive-trade-practices-miami-florida-320757. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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