Report: #1041542

Complaint Review: Direct TV

  • Submitted: Sun, April 07, 2013
  • Updated: Sun, April 07, 2013
  • Reported By: Lainerz — Carmel California
  • Direct TV

    Monterey, California
    United States of America

Direct TV ...They have no concept of 'Customer Service' Monterey, California

Show customers why they should trust your business over your competitors...

For 12 days, I've spoken to a variety of 'customer service' employees at Direct-TV to get the problem resolved of why the satellite signal continues to go off and on.

I'm in Monterey, CA - the weather is pretty much the same 12 mos. out of the year - sometimes colder, sometime rain, but a very moderate temperature.

I've asked to speak to 'supervisors' - which seems to be not possible. Here is the summary: I need a new Direct TV receiver. Although to replace the receiver is 'FREE' there's a $50 shipping fee to replace the defective unit.

Not sure I know of any business that actually charges the consumer to replace a defective you? Oh, wait, it's not for the actual receiver - it's the shipping and handling OR purchase an extended warranty.

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