Report: #1041542

Complaint Review: Direct TV

  • Submitted: Sun, April 07, 2013
  • Updated: Sun, April 07, 2013
  • Reported By: Lainerz — Carmel California
  • Direct TV

    Monterey, California
    United States of America

Direct TV ...They have no concept of 'Customer Service' Monterey, California

Show customers why they should trust your business over your competitors...

For 12 days, I've spoken to a variety of 'customer service' employees at Direct-TV to get the problem resolved of why the satellite signal continues to go off and on.

I'm in Monterey, CA - the weather is pretty much the same 12 mos. out of the year - sometimes colder, sometime rain, but a very moderate temperature.

I've asked to speak to 'supervisors' - which seems to be not possible. Here is the summary: I need a new Direct TV receiver. Although to replace the receiver is 'FREE' there's a $50 shipping fee to replace the defective unit.

Not sure I know of any business that actually charges the consumer to replace a defective unit...do you? Oh, wait, it's not for the actual receiver - it's the shipping and handling OR purchase an extended warranty.

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This report was posted on Ripoff Report on 04/07/2013 08:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/direct-tv/monterey-california-93940/direct-tv-they-have-no-concept-of-customer-service-monterey-california-1041542. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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