• Report: #1041542
Complaint Review:

Direct TV

  • Submitted: Sun, April 07, 2013
  • Updated: Sun, April 07, 2013

  • Reported By: Lainerz — Carmel California
Direct TV
Monterey, California United States of America

Direct TV ...They have no concept of 'Customer Service' Monterey, California

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For 12 days, I've spoken to a variety of 'customer service' employees at Direct-TV to get the problem resolved of why the satellite signal continues to go off and on.

I'm in Monterey, CA - the weather is pretty much the same 12 mos. out of the year - sometimes colder, sometime rain, but a very moderate temperature.

I've asked to speak to 'supervisors' - which seems to be not possible. Here is the summary: I need a new Direct TV receiver. Although to replace the receiver is 'FREE' there's a $50 shipping fee to replace the defective unit.

Not sure I know of any business that actually charges the consumer to replace a defective unit...do you? Oh, wait, it's not for the actual receiver - it's the shipping and handling OR purchase an extended warranty.


This report was posted on Ripoff Report on 04/07/2013 08:07 PM and is a permanent record located here: http://www.ripoffreport.com/reports/direct-tv/monterey-california-93940/direct-tv-they-have-no-concept-of-customer-service-monterey-california-1041542. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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