Report: #1112009

Complaint Review: Direct tv

  • Submitted: Tue, December 31, 2013
  • Updated: Tue, December 31, 2013
  • Reported By: Brenda — vestal New York
  • Direct tv
    , New York

Direct tv riped me off because I cancled services new york

*Consumer Comment: Read before you sign!

Show customers why they should trust your business over your competitors...

Direct tv is a rip off I ordered dirct tv because my mother in law said it was good I had it for 2  month and didnt like there services and called to cancel and told them to senr me a bill and like 2 weeks later5hey went and took money off my bank account anrd over draf5ed my bank account and 2hen I called them they said I agreed to it when I got there sirveses that I would pay for a2 year  contract but I didnt remember signing any thing because the direct tv I feltl like I was      misled to beleve  by the rcontractor  that wAs here in my home for 7 hours and when he was done he had me just sign his phone  I thought  I was just signing that they wherenhere to hook up my service  so if any one thinking about going threw direct  I recamend not doing it because there rip off

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#1 Consumer Comment

Read before you sign!

AUTHOR: Stacey - ()

From the Directv website


(a)   Term. The term of this Agreement is indefinite and Service will continue until canceled as provided herein. Unless you notify us that you wish to cancel it, we will automatically renew Service that you subscribe to on a periodic basis, including any monthly or annual subscriptions and seasonal sports subscriptions, as long as we continue to carry the Service.

(b)   Your Cancellation.  You may cancel Service by notifying us. You may be charged a deactivation fee as described in Section 2 and issued a credit as described below. Your notice is effective on the day we receive it. You will still be responsible for payment of all outstanding balances accrued through that effective date. In addition to any deactivation or change of service fees provided in Section 2, if you cancel Service or change your Service package, you may be subject to an early cancellation fee if you agreed to a programming agreement with DIRECTV and have failed to maintain the required programming package for the required period of time. For Services sold only in blocks of one month or multiples of one month, if you cancel such Service, we will credit you only for full months not used. For example, if you subscribe for a year of such Service from January through December but cancel on March 10, we will credit you for the subscription fees for April through December. However, we will not credit any fees for January through March. Additionally, we will not credit seasonal sports subscriptions after the season starts.

(c)   Our Cancellation. We may cancel your Service at any time if you fail to pay amounts owing to us when due, subject to any grace periods; breach any other material provision of this Agreement; or act abusively toward our staff. In addition, we may cancel your Service if you elect not to accept any changed terms described to you, as provided in Section 4. Upon cancellation, you will still be responsible for payment of all outstanding balances accrued through the effective date, which may include the deactivation fee described in Section 2 and/or an early cancellation fee.

(d)   Credit Balances. When your account is closed, we will review your account and refund any excess monetary payments. Retention or similar credits may not be refunded.

(e)   Payment Upon Cancellation.  You acknowledge that you have provided your credit or debit card account information to us. You understand that you will incur fees and charges as a result of your receipt and use of Service and/or Receiving Equipment, and may incur early cancellation fees and/or equipment non-return fees (as specified  in any lease, programming  or other service commitment agreement you entered into). By giving us your credit or debit card account information at any time, you authorize us to apply this method of payment, in accordance with applicable law, to satisfy any and all amounts due upon cancellation. You also acknowledge and agree that you are required to maintain current credit or debit card information with us and agree to notify us whenever there is a change in such information, such as a change in the card number or the expiration date and additionally, that DIRECTV may obtain such updated information through payment card networks, card issuers or other third party sources.


And NO I do not work for them but I read my agreement before I signed up.

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