Report: #1036253

Complaint Review: Direct TV

  • Submitted: Tue, March 19, 2013
  • Updated: Tue, March 19, 2013
  • Reported By: Rick — Mayaguez Other
  • Direct TV

    San Juan, Select State/Province
    Puerto Rico

Direct TV DirectV EXTRA charges to the account San Juan, Puerto Rico

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I had been a client for over 2 years at DirectV, my client#75-----. What is going on DirectV does NOT send a bill by mail or email(my contact preference), however they do charge you on a monthly basis $10.60 for delay payment. I had contact them to let them know my contact preference but they NEVER reply my email or send me the invoice by email or mail. Okay is only $10.60, but what if this practice is done to 1000 clientes per month?, that would be $10,600, now think in terms of couple of ten of thousand more or just 100,000 clients. I will request a formal investigation to DirectV in this matter. Now is time to change for better satellite company with better customer service.
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