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Report: #1354428

Complaint Review: direct vapor - Miami Lakes Florida

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  • Reported By: Ed from Staten Island — Staten Island New York USA
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  • direct vapor 14300 Commerce Way Miami Lakes, Florida USA

direct vapor Shady, unbelievably shady. Two different stories from the same person (Michael) within 2 hours. Miami Lakes Florida

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My wife and I were contemplating giving up cigarettes last July. I purchased two Vapes from DirectVapor, one for eadh of us. We tried our new E-cigs out but never made the leap to giving up tobacco until January 30th. My wife read somewhere that it was best to pick a specific date to quit. 

I had used my Vape on and off from the time we  purchased it until we actually made the decision to quit. I had let my Vape dry out and I guess that fried the burner mechanism. I went to the website and detrermined that the best thing to do was change the tank, so I did. 

I filled the newly installed tank, took a couple of drags and put it down. When I looked at it about 15 minutes later, I noticed a puddle. I picked the Vape up and it was obvious that the liquid I filled the tank with was leaking out. Eventually the tank emptied onto a paper towel. 

I went online and sent an online message explaining the situation. A few days later I received an email directing me to call an 844 number for assistance troubleshooting the problem. Two days after recieving the email I called the number and explained the situation to Michael. After verifying my email address and name, Michael said, I'm sorry sir but I cannot help you because the product is out of warranty. Naturally I balked since I hadn;t had the Vape for a year. Michael suggested that I call the manufacturer since my Vape might be covered by their warranty. 

Michael had replied that the "warranty" period was six months and since I purchased the Vapes on August 14, 2016, the warranty had expired. I was livid at the time and didn't realize that it was February 6th and six months had not passed. I did realize it on my way home and the first chance I got I called DirectVapor again. Guess what!!!

Michael answered again, I am now thinkng that there are no real employees or customer service at thsi point. After giving Micheal my email address, I asked for the date of my purchase to which he replied August 14th. Apparently it finally dawned on Michael that I had called hin a couple of hours earlier and he said, I'm sorry sir, I mispoke earlier, the warranty period is 90 days. Anyone care to guess how I responded? 

I lit into Michael and probably called him a liar or a phoney, I really don't know that's how pissed I was. The p---k hung up on me. I didn't bother to call back because I realized that this company was a sham. All they cared about was taking cash from customers and screwing them over when a problem arose. 

Moral of the story, if you are considering doing something good for your health like giving up cigarettes, don't make the same mistake I did, stay away from DirctVapor.

My next move is to file a complaint with the Florida BBB. This company has no morals or scruplesd. They told me the warranty was six months the first time I call;ed and when I called back the second time, the warranty period changed to 90 days. Can you spell ripoff? Let me help you D-I-R-E-C-T-V-A-P-O-R dot C-O-M. 

Save yourself a lot of grief and research any company you consider buying anything from. If a company doesn't stand behind what they sell, they are sellng you nothing.

This report was posted on Ripoff Report on 02/06/2017 05:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-vapor/miami-lakes-florida-33016/direct-vapor-shady-unbelievably-shady-two-different-stories-from-the-same-person-micha-1354428. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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