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Report: #1109713

Complaint Review: DirectBuy - Merrillville Indiana

  • Submitted:
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  • Reported By: Sibilicus — Pensacola Florida
  • Author Not Confirmed What's this?
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  • DirectBuy 3920 N Navy Blvd, Pensacola, FL Merrillville, Indiana USA

DirectBuy Unwilling to follow the law. Merrillville Indiana

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Unlike most, I signed the contract with DirectBuy trusting that the information we were told during the "open house" was honest and true. After signing I was told my membership card would arrive in about a week. Since Christmas was just a little more than a week away I wanted to use the membership immediately to buy some jewelry for my wife. I couldn't find the items that matched the ones I liked elsewhere and the items they had were more expensive than those I found elsewhere. Then there was an unreasonably high shipping and handling. When I realized it wasn't going to be as they told me it would, I cancelled the contract in writing delivered by registered mail within the legal three day window. The manager called me and told me that I didn't understand how to shop the Direct way and asked if I could come in for an orientation. He asked if I would send him an email canceling the cancellation. I didn't send an email as I wanted it proved that I would save the money he said I would. He never showed the next day when I arrived. My own perusal of the showroom reinforced my decision to cancel. When I told him (the manager) that I was staying with my decision he told me it was too late. He said he sent my paperwork in since I decided to keep the membership. It is yet to be determined who will win this battle but if it was all they say it is, why do they resort to deception and trickery to keep their members? BEWARE...BEWARE....BEWARE

This report was posted on Ripoff Report on 12/24/2013 04:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/directbuy/merrillville-indiana/directbuy-unwilling-to-follow-the-law-merrillville-indiana-1109713. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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