Complaint Review: DirectBuy
3320 Noble Pond Road, Suite 104
United States of America
- Phone: 571-288 0214
- Category: BBB Better Business Bureau
DirectBuy Misreresentation of capabilities & high pressure tactics Woodbridge Virginia
Based on DB's representatives statements. I agreed to sign up for a one-year trial membership at a cost of $1,800 and would extend it to a 3-year term if all that DB representations proved true.
After signing DB's agreement, my wife and I began following DB representatives' directions for obtaining the "free" estimates for installation and materials. The first snag was a demand from the installer for $150 to provide the free estimate. The second problem was that DB, without an outside dealer, could obtain the flooring that my wife had told DB she wanted - We learned that DB had no arrangement to directly purchase Formica Brand flooring. Using DB's outside contractor, DB was able to procure the flooring but at a greater price than I later found that I could. During our contact with DB and its representatives we identified several more misrepresentations. Tour representative's made untrue claims as to what DB can purchase directly from any manufacturer at a substantial saving. Next, I learned that free estimates aren't always free. Then I learned that DB does not sell cordless, electric razors as represented at the initial membership meeting.
All-in-all, DB made several misrepresentations as to the benefits of membership Since DB was not forthright in its representations, and since I have been unable to get DB representatives to fulfill their claims as to the advantages of DB membship, I am asking that Direct Buy refund my Membership Fee of $1,800. Since this operaion appears to be a sham, I will bne surprised to see any money returned.
Charles Locust Grove, Virginia
This report was posted on Ripoff Report on 05/27/2009 02:41 PM and is a permanent record located here: http://www.ripoffreport.com/reports/directbuy/woodbridge-virginia-22193/directbuy-misreresentation-of-capabilities-high-pressure-tactics-woodbridge-virginia-455870. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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