I am writing to warn everyone out there that has an account with usdirectexpress.com, do not use these people they are thieves! I am currently on disability and receive social security payments through these thieves!
I was in the hospital for heart problems and was unable to have access to my account. When I discharged from the hospital I checked my account that night and it was, the balance correct. The next day (before I was to get the money out for my rent) I called directexpress and could not get access to my account, the recording kept saying my pin number was incorrect. I checked my numbers on my phone and my pin numbers were correct. I callled again three times, all with the same recording saying my pin did not match my account and did I want to change my pin number. Well after calling a total of four times I then proceded to change my pin when I got my balance it said that I only had $3.43 total in my account. The evening before my account balance was at $1,123.00, I still had my card with me it had not been stolen and I did not withdraw any money!
I then called directexpress, and spoke with a rude customer service agent and she then told me that the money had been withdrawn during the night. When I told her that I had not taken any money out of my account, she stated "well I can't help you, we don't have the info. on where or when the money was taken you will have to call back"
I called the next day and spoke with another customer representive and he told me that the money was withdrawn on sunday morning at 2:00 am in Canada $1006.00 and at 3:00 am $96.00 dollars was taken from my account in Chicago Ill. I currently live in San Diego and have two witnesses to prove where I was on the night.
I then spoke with a Supervisor who said they could register a dispute for the money. Also, he stated that the company did not have to refund one dime of my money! I have asked for a copy of my account be emailed or faxed to me so I could go and report this theif to the police and was told that they could not do that. I then went to directexpress web site and it won't let me in! I have tried many times to have access to my account and it won't let me go on-line. I have called the company several times and they promise to have some web tech., call me back, but it has been at least three days and so far I have not heard from them!
I went to Social Security and they said they could not help me. So they are stole my money, they will not speak with me or return any of my calls! I have no access to my account and can't go to the piolice as I have no proof!
My warning goes out to anyone banking with these crooks! If they can steal over a thousand dollars out of my account, then they will do it to you.