• Report: #927428
Complaint Review:


  • Submitted: Tue, August 14, 2012
  • Updated: Tue, August 14, 2012

  • Reported By: Jennie R. — El Cajon California United States of America
Internet United States of America

Directexpress usdirectexpress.com stole over 1,100 out of my account, they refuse to speak with me Internet

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I am writing to warn everyone out there that has an account with usdirectexpress.com, do not use these people they are thieves!  I am currently on disability and receive social security payments through these thieves!

I was in the hospital for heart problems and was unable to have access to my account.  When I discharged from the hospital I checked my account that night and it was,  the balance correct.  The next day (before I was to get the money out for my rent)  I called directexpress and could not get access to my account, the recording kept saying my pin number was incorrect.  I checked my numbers on my phone and my pin numbers were correct.  I  callled again three times,  all with the same recording saying my pin did not  match my account and did I want to change my pin number.  Well after calling a total of four times  I then proceded to change my pin  when I got my balance it said that I only had $3.43 total in my account.  The evening before my account balance was at $1,123.00,  I still had my card with me it had not been stolen and I did not withdraw any money!

I then called directexpress,  and spoke with a rude customer service agent and she then told me that the money had been withdrawn during the night.  When I told her that I had not taken any money out  of  my account, she stated  "well I can't help you, we don't have the info. on where or when the money was taken you will have to call back"

I  called the next day and  spoke with  another customer representive and  he told me that the  money was withdrawn on sunday morning at 2:00 am in  Canada  $1006.00  and at 3:00 am  $96.00 dollars was taken from my account in Chicago Ill.   I currently live in San Diego and have two witnesses to prove where I was on the night.

I then spoke with a Supervisor who said they could register a dispute for the money.  Also, he stated that the company  did not have to refund one dime of my money!   I  have asked for a copy of my account be emailed or faxed to me so I could go and report this theif to the police and was told that they could not do that.  I  then went to directexpress web site and it won't let me in!  I have tried many  times to  have  access to my account and it won't let me go on-line.  I have called the company several times and they promise to have some web tech.,  call me  back,  but it has been at least  three days and so far I have not heard from them!

I went to Social Security and they said they could not help me.  So they are stole my money,  they will not speak with  me or return any of my calls!  I have no access to my account and can't go to the piolice as I have no proof!

My warning goes out to anyone banking with these crooks!  If they can steal over a thousand dollars out of my account, then they will do it to you.

This report was posted on Ripoff Report on 08/14/2012 11:51 PM and is a permanent record located here: http://www.ripoffreport.com/reports/directexpress/internet/directexpress-usdirectexpresscom-stole-over-1100-out-of-my-account-they-refuse-to-spea-927428. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Directexpress

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?